Abirami Parameswaran
Summary
Dynamic Hub Specialist at MUFG Retirement Solutions with a proven track record in benefit payment administration. Expert in compliance and risk mitigation, leveraging strong communication and problem-solving skills to enhance customer experiences. Recognized for meticulous attention to detail and adeptness in navigating complex financial systems, driving continuous process improvements
Overview
14
14
years of professional experience
Work History
Hub Specialist
MUFG Retirement Solutions
04.2023 - Current
- Actively performing as a Benefit payment administrator and a contact centre specialist within the HUB
- Being Specialised in Benefits payments, key role is to answer benefit payment related calls and to provide factual information (e.g., financial hardship, Compassionate Grounds, insurance, investments, contributions, NOITC, consolidations, withdrawals) to members
- Liaise with Financial Crime team to authorize payments, mitigating transaction risk
- Comprehensive, up-to-date understanding of legislation and published information from governing bodies, e.g., ATO, APRA, Centrelink, and ASIC
- Navigate up to 5 financial systems at once e.g., ETS, CCP, Aaspire Central, HP Records and Docsearch
- Specialised in Retirement, SMSF, DASP, Compassionate grounds and Rollover processing
- Identify customer needs and provide proactive solutions to improve their experience
- Ensuring compliance with all legislative, financial and area specific procedures to minimise any risk to the business
- The review of work to avoid re-work of tasks and maintain high quality standards
- Demonstrating subject matter expertise on process and procedure
- Communicating effectively with internal and external stakeholders to resolve enquiries
- Actively contributing towards continuous process improvement
- Supporting Team leaders and colleagues in delivering results
Benefits Payments Administrator (Australian Super Fund)
Link Group
10.2021 - 03.2023
- Processing of all benefit payments task, Specialised in SMSF, DASP, Financial hardship, Compassionate Ground and Rollover processing
- Calling Members to verify supporting documents and to request missing information to fast track the benefit claims
- Checking ID requirements, entering member details into the system (Aaspire) vetting, checking specific documents related to the process
- Seamless processing of Benefit payments with attention to detail while verifying Bank statement and other ID Documents
- Also, to use Green id when required
- Responding to client enquiries and workflow requests via phone or email
- Demonstrated quality focus on processing work to avoid re-work of tasks and maintain high quality rates and efficiencies
- Maintaining Member’s privacy and confidentiality
- Excellent knowledge of MS Office and other software systems
Phlebotomist
Melbourne Pathology
12.2016 - 09.2021
- Obtaining appropriate medical information from patients and entering data into laboratory and hospital data systems
- Collecting blood samples for medical testing through venepuncture or capillary puncture
- Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions
- Maintaining patient privacy and confidentiality according to HIPAA laws
- Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service
- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and processing rooms
- Learn to operate new technologies as they are developed and implemented
Receptionist
Hill Medical Services
03.2015 - 12.2016
- Greet and check in patients, collect personal, medical, and insurance information
- Assisted visitors, directing them to appropriate personnel, and answered an average of 50 calls and emails daily
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
- Answered questions and addressed, resolved, or escalated issues to managemental personnel to satisfy customer
- Deliver and Maintain strong customer service relations
- Processed payments and documented account changes for financial accuracy and transparency
- Distributed and collected patient information to be filed., Managed office mail, and the physical setting of the front office
Branch Admin Officer – Insurance and Investments - Priority Circle
Aviva Insurance Ltd, India.
09.2010 - 01.2013
- Cover all aspects of policy processing in the Insurance and investments department, assigned for priority circle, handling high value applications
- Entering data into lifeasia, processing software followed in the company
- Processing new business, renewals, endorsements, cancellations, and lapses
- Support underwriters in administrative tasks like, filing and retrieving policy files, maintaining, and tracking spreadsheets
- Co-ordinate with Underwriters and Claims initiators daily to keep a track on the applications and also conducting independent investigation of applications, such as credit or background checks, and determining the proper premiums and policy terms for broad categories of individuals
- Consistently met and frequently exceeded the key performance targets
- Represent a full line of insurance and financial products, serving as a trusted advisor to businesses and individuals
- And establishing and maintaining a high level of positive working relationships with internal and external customers, ensuring satisfaction with company services
Education
Certificate IV - Pathology
Holmesglen
Melbourne, VIC01.2015
Bachelor of Science -
University of Madras
01.2010
Skills
- Strong written and verbal communication skills
- Excellent attention to detail
- Proficient in Microsoft Office Suite
- Effective Time Management
- Efficiency in Managing Multiple Tasks
- Ability to meet deadlines
- Highly motivated self-starter
- Proactive Responsibility Management
Timeline
Hub Specialist
MUFG Retirement Solutions
04.2023 - Current
Benefits Payments Administrator (Australian Super Fund)
Link Group
10.2021 - 03.2023
Phlebotomist
Melbourne Pathology
12.2016 - 09.2021
Receptionist
Hill Medical Services
03.2015 - 12.2016
Branch Admin Officer – Insurance and Investments - Priority Circle
Aviva Insurance Ltd, India.
09.2010 - 01.2013
Bachelor of Science -
University of Madras
Certificate IV - Pathology
Holmesglen
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