Abirami Nandhini Gunasekaran
CHADSTONE,Australia
Summary
Highly motivated individual with a passion for helping others. Experienced leading projects and working with a diverse range of people. Possesses excellent interpersonal and communication skills and is always eager to learn and grow. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Devoted professional proactively and quickly identifies the best course of action for given scenarios. Confident in handling tasks independently and in teams with a highly organized approach to work. A strong advocate for those in need and committed to providing the best possible service.
Overview
9
9
years of professional experience
Work History
Support Worker
Blue Cross
04.2023 - Current
- Determine specific needs and provided most appropriate level of services for client well-being.
- Administer medication and follow prescribed care plans under the supervision of a registered nurse.
- Maintain accurate and thorough documentation of care provided and client progress.
- Promote a safe and comfortable home environment, ensuring that clients' needs and preferences are respected.
- Collaborate effectively with a multidisciplinary healthcare team, including nurses, therapists, and social workers.
- Offer companionship and emotional support to clients, fostering a caring and compassionate environment.
Data Entry & Office Administrator
Ensign Laboratories
08.2020 - 03.2023
- Enter, verify, and manage data into the company's database with a high level of accuracy and attention to detail.
- Organize and maintain electronic and hard-copy filing systems.
- Assist in managing office correspondence, including handling emails, and calls, and scheduling appointments.
- Prepare and distribute internal communications, reports, and documents as required.
- Coordinate meetings, conferences, and appointments, managing calendars and travel arrangements for team members.
- Create and maintain comprehensive records, reports, and logs of office activities and expenditures.
Casual Retail Professional
Adidas
05.2019 - 08.2020
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Checked and wrapped items, placed in boxes and labelled cartons for shipping.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
Customer Service Representative
Amour Bakes
09.2017 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up - Managed over 50 customer calls per day.' and "Increased sales by 10%"
- Cultivated customer loyalty, promoted repeat business and improved sales.
Rescue Operations Officer
Humane Animal Society
02.2016 - 06.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Maintained energy and enthusiasm in a fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Graduate Intern
GTN Engineering
04.2015 - 12.2015
- Provided comprehensive research assistance and support when designing and executing experiments.
- Gathered, reviewed, and summarized literature from scientific journals such as SciFinder and PubMed and produced graphs and other scientific calculations using MS Excel.
- Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Maintained laboratory operations, updating and revising standardized operating procedures and reordering raw materials and supplies to sustain experiments and workflow.
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
Education
Diploma of Community Services -
Stotts College
Melbourne, VIC04.2024
Master of International Business -
RMIT University
Melbourne, VIC10.2019
Bachelor of Professional Accounting - Accounting
PSG College of Arts And Science
Coimbatore, India05.2017
Skills
- CRM Proficient
- Outstanding verbal and written communication
- Project Management
- Complaint resolution
- Records Administration
- Community Relations
- Special Needs Education
- Individualized Care Plans
- Special Needs Childcare
- Care Planning
- Sales Strategies
- Microsoft Office
CERTIFICATES AND CLEARANCES
- Level 2 First Aid Certificate | Life Saving First Aid | Issued: 16/11/2023 | Expiration: 16/11/2026
- Provide basic emergency life support | Life Saving First Aid | Issued: 16/11/2023 | Expiration: 16/11/2026
- Current CPR | Life Saving First Aid | Issued: 16/11/2023 | Expiration: 16/11/2024
- Manual Handling | Life Saving First Aid | Issued: 15/11/202
- CPA Assist Clients with Medications | National Disability Services | Issued: 20/11/20
- Covid-19 Safety at work | Sentrient | Issued: 21/11/2023
- Infection prevention and control | Sentrient | Issued: 21/11/2023
- Working with Children Check (WWCC) | Service Victoria | Issued: 30/05/2023 | Expiration: 31/05/2028
- NDIS Workers screening check | Service Victoria | Issues: 19/09/2023
Accomplishments
- Elected as the Secretary of the "Rotaract Club of Coimbatore COMITO": worked as an active member to fulfil the social needs of the community.
- Event chairman - Celebration at Mercy Home as part of District 3210 Rotaract (Rotaract club partner - be the miracle for the Rotaract year 2016 - 2017).
- Volunteered with NGO – U&I in raising funds for the education of underprivileged children, teaching and social awareness campaigns.
- Ranked 1st in University (Bachelor of Commerce PA department) for the academic year 2015-2016.
- Member of the "ICT Academy": worked as a student volunteer and committee member for the ICTACT Youth leadership summit held by ICT Academy
- Member of the Humane Animal Society (HAS) - mitigate animal suffering through humane ABC, rescue, treatment and rehabilitation.
- An active member of PetsOnme offering pet sitting, walking and boarding services.
- Finalist for 2018 Top Business Models in Business Research and Design unit - Presented at the Industry Panel Presentation.
- Member of "RMIT University Student Union (RUSU)" organising events and fest.
Timeline
Support Worker
Blue Cross
04.2023 - Current
Data Entry & Office Administrator
Ensign Laboratories
08.2020 - 03.2023
Casual Retail Professional
Adidas
05.2019 - 08.2020
Customer Service Representative
Amour Bakes
09.2017 - 05.2018
Rescue Operations Officer
Humane Animal Society
02.2016 - 06.2017
Graduate Intern
GTN Engineering
04.2015 - 12.2015
Diploma of Community Services -
Stotts College
Master of International Business -
RMIT University
Bachelor of Professional Accounting - Accounting
PSG College of Arts And Science
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