ABISEK RIMAL
Rockdale,NSW
Summary
I am a self-motivated person with excellent interpersonal and leadership skills. I enjoy working as a part of a team or individually to deliver and maintain a high standard. I can communicate effectively with people from diverse backgrounds. Moreover, I have business skills such as communication, presentation and writing skills which I can illustrate through this job. I am looking for an opportunity to work with the dynamic and vibrant company who respects responsibility where I can enhance my skills.
Overview
9
9
years of professional experience
Work History
Housekeeping Site Manager
Sheraton Grand Hyde Park
Sydney
11.2023 - Current
- Managed Daily Operations of the site
- Scheduled employees' shifts according to occupancy levels at the hotel
- Daily Productivity Check
- Daily Timesheet Check
- Roster Managing
- Dealing with conflicts
- Ensured compliance with safety protocols, regulations and standards.
- Ensured that safety protocols were followed on the job site at all times.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Housekeeping Supervisor
The Darling Hotel
Pyrmont
08.2021 - 10.2023
- Supervised and trained staff in housekeeping operations.
- Provided feedback on employee performance.
- Conduct regular inspections of all guest rooms as per hotel standard.
- Established effective communication between team members.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Duty Manager
Coles
Brighton, NSW
01.2019 - 09.2022
- Developed and implemented strategies to improve customer service
- Supervised cash handling procedures
- Maintained accurate records of staff attendance, sales figures and stock levels
- Ensured adherence to health and safety regulations
- Investigated customer complaints in a timely manner, resolving issues efficiently
- Provided training sessions for new staff members on company policies and procedures
- Monitored performance of staff members, offering advice where appropriate
- Responded promptly to any emergency situations that arose during shifts
- Created positive work environment for employees
- Delivering exceptional customer service
- Maintained professionalism in customer interactions, answered concerns
- Resolve problems with friendly and knowledgeable approach
House Person
The Darling Hotel
Pyrmont, NSW
01.2016 - 07.2021
- Provide quality training new employees and assist them
- Receive and handle all the guest requests and complaints throughout the shift
- Assisted housekeeping staff with cleaning duties including vacuuming carpets, dusting furniture, polishing surfaces, changing linens, and restocking supplies
- Maintained cleanliness of storage areas for linen and other supplies
- Delivered items to guests' rooms upon request
- Reported maintenance problems promptly to the supervisor
- Provided excellent customer service at all times
Team Leader
Coles, Brighton
, NSW
01.2018 - 01.2019
- Coordinated team activities and delegated tasks to ensure efficient completion of projects
- Developed strategies for problem solving and conflict resolution
- Provided coaching and feedback on employee performance
- Created training materials and conducted group trainings
- Established clear expectations for employees,
- Monitored daily workflow
- Resolved customer complaints in an effective manner
- Ensured compliance with all safety regulations in the workplace
- Participated in regular meetings
- Offered training and support to keep team members motivated
Housekeeping Room Attendant
The Darling Hotel
Pyrmont
01.2015 - 01.2016
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Provided guests with information on hotel services and room features.
- Inspected all assigned rooms upon completion of cleaning duties.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Replaced dirty linens with clean items according to established standards of quality control.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Education
Diploma of Leadership And Management - Leadership & Management
George Brown College
09.2021
Professional Year Internship Program -
QIBA
07.2020
Bachelor of Business - Information System, Application
Victoria University
06.2018
Diploma of Business - Information System
Zenith Business Academy
03.2016
Certificate IV in Business Administration -
Zenith Business Academy
08.2015
Advance Diploma Of Leadership & Management - Leadership & Management
George Brown College
Sydney, NSWSkills
- Multi-tasking and able to work under pressure
- Decision making skills with time management
- Flexibility and adaptability
- Ability to train new people
- Willing to learn and to-do attitude
- Strong interpersonal and leadership skills
- Proficient in Microsoft Word, Excel and PowerPoint
- TECHNICAL SKILLS
- Operating Systems: Windows OS, Mac OS, Microsoft Windows (Word, Excel, PowerPoint, Project, outlook)
- Databases
- Applications: Visual Studio, Adobe Photoshop, WordPress
- Knowledge on Opera System
- Data Entry Skills
Affiliations
Australian Computer Society (ACS) - Member ID: 4230407
Accomplishments
- Recognize as the employer of the month at The Darling Hotel 2019 (March)
- Team leader of the month at the Coles 2019 (July
- Received quality customer service award 2018 (September)
Additional Information
- ACHIEVEMENTS/AWARDS
- Recognize as the employer of the month at The Darling Hotel 2019 (March)
- Team leader of the month at the Coles 2019 (July)
- Received quality customer service award 2018 (September)
Timeline
Housekeeping Site Manager
Sheraton Grand Hyde Park
11.2023 - Current
Housekeeping Supervisor
The Darling Hotel
08.2021 - 10.2023
Duty Manager
Coles
01.2019 - 09.2022
Team Leader
Coles, Brighton
01.2018 - 01.2019
House Person
The Darling Hotel
01.2016 - 07.2021
Housekeeping Room Attendant
The Darling Hotel
01.2015 - 01.2016
Diploma of Leadership And Management - Leadership & Management
George Brown College
Professional Year Internship Program -
QIBA
Bachelor of Business - Information System, Application
Victoria University
Diploma of Business - Information System
Zenith Business Academy
Certificate IV in Business Administration -
Zenith Business Academy
Advance Diploma Of Leadership & Management - Leadership & Management
George Brown College
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