Abisha Sapkota
Beverly Hills,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail and hospitality industry. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitressing / Cashier
Hungry GrassHopper Cafe
12.2022 - 07.2023
- Opening and Closing store
- Time Management
- Worked closely with manager
- Delivered exceptional customer service
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service
Cyclomedica Australia Pty Ltd
06.2022 - 02.2023
- Including assisting customers and taking customer orders in a friendly and efficient manner
- Greeting customers at reception
- Communication and organization skills
- Taking and responding to customer phone calls
- Dealing with customer queries via phone and email
Cashier
Dominos
04.2022 - 12.2022
- Responding to/acting on customers complaints
- Assisting customers and taking customer orders in a friendly and efficient manner
- Taking and responding to customer phone call
Customer Service and Waitressing
Big Daddy’s Newtown
12.2020 - 03.2021
- Opening and Closing store
- Time Management
- Worked closely with manager
- Delivered exceptional customer service
- Working with till
- Primary and High School Tutor
- Collaborated with parents to create tutoring sessions for over 30 students appropriate for their age, learning preference and style
- Focused on patience and communication to build self-confidence and reduce their fear of failure
- Assessed student’s progress throughout sessions and adjusted teaching methods and content focus.
Education
Associate of Science - Biotechnology, Computer Science
University of New South Wales
Sydney, NSW03.2026
High School Diploma -
Burwood Girls High School
Sydney, NSW10.2022
Skills
- Call Center Processes
- Customer Inquiry Response
- Administrative Support
- Telephone Answering
- Upselling Strategies
- Issue Resolution
Certification
- Certificate in HLTAID010 Provide basic emergency life support
- Certificate in HLTAID009 Provide cardiopulmonary resuscitation
- Certificate in HLTAID011 Provide First Aid
- IBM Data Analytics with Excel and R Professional Certificate
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Waitressing / Cashier
Hungry GrassHopper Cafe
12.2022 - 07.2023
Customer Service
Cyclomedica Australia Pty Ltd
06.2022 - 02.2023
Cashier
Dominos
04.2022 - 12.2022
Customer Service and Waitressing
Big Daddy’s Newtown
12.2020 - 03.2021
Associate of Science - Biotechnology, Computer Science
University of New South Wales
High School Diploma -
Burwood Girls High School
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