ABIYA MARIA SIBI
Townsville,Qld
Summary
Dedicated and enthusiastic pharmacy undergraduate student seeking a position with your reputable firm to gain experience and maximise my potential.
Overview
5
5
years of professional experience
19
19
years of post-secondary education
Work History
Clinical Pharmacy Assistant
Townsville University Hospital
08.2023 - Current
- Maintained stock levels by distributing medications and monitoring ward imprest stock levels using the Pyxis medication management system.
- Supported medication supply to patients, including preparing prescriptions and dispensing medications under the supervision of a registered pharmacist.
- Provided clinical support to supervising pharmacists, supplied non-imprest items, compiled discharge medication lists, and handled cytotoxic medications.
- Communicated effectively and worked collaboratively within a multidisciplinary team to ensure continuous quality patient care.
- Actively participated in pharmacy team activities, including meetings, quality improvement projects, and non-standard tasks to support pharmacy operations.
- Complied with Townsville Hospital and Health Service (HHS) core values and public service values of the Queensland Government.
Pharmacy Assistant
Riverside Gardens Pharmacy
07.2021 - Current
- Delivering outstanding customer service to build and maintain professional customer relationships
- Communicated instructions to patients or caregivers about proper use and storage of drugs
- Independently initiated and/or respond to customer correspondence pertaining to new prescriptions, claim adjustments, payment inquiries, processing questions, or other product related inquires while providing exceptional customer service and giving non-therapeutic advice/recommendation
- Utilized various computer applications such as Fred Office to increase the efficiency and speed of filling prescriptions, SharePoint, OneView and Microsoft office to perform item entry tasks, verify member benefits and eligibility, set up member shipments and process pharmacy, medical, and third-party claims
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Councillor at Townsville Youth Council
103 Walker Street - Townsville City Council
05.2019 - Current
- As a councillor, I have chaired, vice chaired, and secretariated Youth Council meetings, giving me extensive experience with group governance
- Represented young people in the community by communicating and liaising with the Townsville City Council, other government levels, and the community.
- Organized projects and events aimed at improving the status and opportunities for young people in Townsville.
- Established and supported channels for young people to provide feedback, share information, and foster innovation.
- Identified key issues affecting young people in the Townsville area and actively participated in developing and implementing strategies to address these issues.
- Serve as part of an advisory, consultative, and action group, contributing to the consistency and progress of TYC initiatives.
Customer Service Representative / Retail Service Assistant
Kmart Stockland
6 2018 - Current
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Pharmacy Assistant
Chemist Warehouse
08.2022 - 01.2024
- Providing exceptional customer service in a busy community pharmacy by assisting customers with their health, prescriptions, and general enquiries through effective communication while balancing the needs of all stakeholders with the utmost respect for all people at all times
- Working closely with a number of community organizations and help people to easily access equipment through a variety of funding sources such as the National Disability Insurance Scheme (NDIS), Home Care Packages, Department of Veterans Affairs, Workcover as well as private sales
- Providing effective pharmacy services that are in line with organisational goals and legal requirements
- Cultivates innovation and is result-oriented to support Chemist Warehouse's vision and purpose of exceeding patients' and stakeholders' expectations.
Pharmacy Assistant
Discount Drugs
03.2021 - 02.2022
- Demonstrated and took accountability in the face of adversity, and worked effectively/managed complexity to ensure work output and decisions were ethical and of consistently high quality
- Prepared bills for insurance companies and submitted required paperwork
- Complied with all policies and procedures in support of quality improvement initiatives, privacy regulations and pertinent federal, state, and local regulations
- Kept pharmacy counter and related areas clean, neat and organized
- Counted and labelled prescriptions with correct item and quantity.
Care Staff
St John's Community Care
09.2020 - 01.2021
- Planned, prepared and served meals/snacks according to patients dietary requirements
- Remained alert to problems/health issues of clients and competently responded
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Documented residents' mental status, sleep and eating patterns in medical record books.
Education
High School -
Pimlico State High School
04.2001 - 04.2020
University - undefined
James Cook University
Skills
Customer Service (phone and face to face)
Attention to detail
Critical Thinking
Ordering Medication
Pharmaceutical Compounding
Effective Communication Skills
Webster Packing
Drug Classification Knowledge
References
Amanda Baker, Pharmacist - Riverside Gardens Pharmacy, 07 4775 3642, info@riversidegardenspharmacy.com
Michael Jensen, Pharmacist - Riverside Gardens Pharmacy, 07 4775 3642, info@riversidegardenspharmacy.com
Timeline
Clinical Pharmacy Assistant
Townsville University Hospital
08.2023 - Current
Pharmacy Assistant
Chemist Warehouse
08.2022 - 01.2024
Pharmacy Assistant
Riverside Gardens Pharmacy
07.2021 - Current
Pharmacy Assistant
Discount Drugs
03.2021 - 02.2022
Care Staff
St John's Community Care
09.2020 - 01.2021
Councillor at Townsville Youth Council
103 Walker Street - Townsville City Council
05.2019 - Current
High School -
Pimlico State High School
04.2001 - 04.2020
Customer Service Representative / Retail Service Assistant
Kmart Stockland
6 2018 - Current
University - undefined
James Cook University
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