ABM NAYEEM
Parkville,VIC
Summary
Instrumental ICT Project Manager bringing 8 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Successful at motivating teams to meet demanding timelines.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
ICT Project Coordinator
Trikon Pty Ltd.
10.2023 - 04.2024
- Increased 9 clients by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for 5 clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Managed 3 IT projects simultaneously, prioritizing tasks based on urgency and potential impact on the organization's goals.
Project Manager, EPMO
Robi Axiata Limited
01.2019 - 02.2022
- Managed cross-functional teams from 8 divisions to deliver projects on time, within scope, and under budget.
- Led the successful execution of 4 complex projects simultaneously, ensuring quality outcomes for all stakeholders.
- Achieved high-quality results (100% accomplishments) by closely monitoring project progress against established milestones and KPIs.
- Implemented risk mitigation strategies to minimize potential issues and ensure smooth project progression.
- Championed innovation within the PMO by staying informed about industry trends and incorporating cutting-edge strategies into daily operations, won the "Best PMO 2021" award for the organization.
Sr. Manager, IT Projects
Knit Asia Limited
07.2017 - 07.2018
- Led cross-functional teams to successfully complete ERP and HRIS implementation projects on time and within budget, across 5 locations involving 4,000+ employees.
- Fostered an environment that encouraged innovation, empowering team members to contribute their insights towards enhancing the overall effectiveness of ERP-driven processes.
- Managed 2 large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Cultivated strong vendor relationships, negotiating favorable contracts for software and services related to the organization's ERP needs.
Project Manager, MIS
ACI Limited (SHWAPNO - ACI Logistics Ltd.)
11.2015 - 06.2017
- Managed digital transformation projects of ACI Logistics Ltd., the largest and leading retail chain (440+ outlets) in Bangladesh, SHWAPNO.
- Managed large-scale, complex Information Management and ICT projects, including Business Process Automation and Change Management.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Deputy Manager, IT & ERP
Codes & Labels Limited
01.2013 - 08.2014
- Developed and implemented ERP solution containing Order Processing, Inventory Management, Sales, Accounts and Commercial, and managed post implementation change for digital transformation across 2 locations (HQ and Plant).
- Consolidated the company's business process re-engineering through the ERP System, analyzing project variances, and reporting outcomes to the Board of Directors.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
ERP Project Coordinator
SQ Birichina Limited
09.2011 - 12.2012
- 8Served as a subject matter expert for ERP system-related inquiries from internal stakeholders includes C-level, providing prompt resolution to issues encountered.
- Analyzed business requirements to determine optimal configuration settings for the ERP system, maximizing functionality while maintaining overall efficiency.
- Collaborated with IT department to ensure seamless integration of ERP system with existing software applications.
- Coordinated 8 cross-functional teams to achieve seamless collaboration in achieving project objectives, and collaborated with the ERP vendor to customize processes as needed.
- Enhanced data accuracy (99%) in the ERP system by conducting regular audits and implementing corrective actions as needed.
Education
Ph.D. - Information Systems
The University of Melbourne
Parkville, VIC12.2027
Master of Information Systems -
The University of Melbourne
Parkville, VIC07.2023
Executive MBA - Finance
Independent University, Bangladesh
Dhaka08.2019
Bachelor of Science - Electronics & Communication Engineering
BRAC University
Dhaka08.2011
Skills
- Project Management - Waterfall, Agile and Hybrid
- Project Governance, Mentoring & Controlling
- Stakeholder and Risk Management
- Functional & Business Requirements Analysis
- Software Development Lifecycle
- User Acceptance Testing, Training and Support
- Advanced understanding of ERP systems, Digital Transformation and Enterprise Architecture
- Business Analysis with IT Infrastructure
Accomplishments
- Successfully enhanced the capacity and capability of the Loyalty Management System, increasing customer retention by 0.9% and revenue growth rate by 1.4pp for the TELCO company.
- Up-scaled the data centre and upgraded to SAP HANA, successfully migrating data to enhance performance, reliability and capability by 5x for the RETAIL business.
- Standardized IT administration processes and policies by implementing MS Azure Directory, Windows Administration, and Device Management, streamlining operations in the MANUFACTURING industry.
- Successfully launched VoLTE as pioneer with comprehensive go-to-market activities, enhancing TELCO's service offerings.
- Deployed SELENE, an advanced CRM solution, streamlining customer relationship management for RETAIL.
- Implemented a robust retail management system for Fisharbour, optimizing RETAIL operations.
- Rolled out the Product Expiry Management System (PEMS), ensuring efficient expiry (by 10%) tracking for RETAIL.
- Delivered a Customer 360 and Next Best Action (NBA) analytics proof-of-concept, driving targeted marketing for TELCO by 4x.
- Implemented the Salient Interactive Miner business analytics tool, enhancing data-driven decision-making (by 11%) in RETAIL.
- Launched the Robi x KaiOS device finance plan, expanding device accessibility for TELCO customers, increased segmented revenue by 8%.
- Increased customer satisfaction by 23% in SHWAPNO outlets through strategic initiatives, boosting RETAIL customer loyalty.
- Developed and deployed an end-to-end contract management process with digital signing capabilities for TELCO.
- Designed, developed, and deployed (pilot) SHWAPNO Online, establishing a strong e-commerce presence for RETAIL.
- Implemented the SAP PP module in ACI Logistics Ltd., streamlining production planning for RETAIL.
- Developed and implemented a comprehensive ERP system for CNL Group, enhancing MANUFACTURING processes.
Certification
- Project Management Professional (PMP), United States, 2014
- PRINCE2 Foundation Certificate, United Kingdom, 2017
- ITIL Foundation Certificate, United Kingdom, 2017
- Six Sigma Yellow Belt (SSYB), United States, 2018
- Certified Scrum Master (CSM), United States, 2021
Affiliations
- Australian Computer Society (ACS), Member
- Project Management Institute (PMI), Individual Member
- International Institute of Business Analysis (IIBA), Member
- Cadet College Club Limited, Donor Life Member
Voluntary Works
- Community Works with Association of Comilla Old Cadets (ACOC) from 2004 to 2021. Served ACOC as Organising Secretary, Treasurer, Office Secretary and Executive Committee Member. “ACOC Contribution Award” in 2013 for outstanding contributions over consecutive 10 years.
- Volunteered as Member of Sub-committees – Membership, Establishment, Organisational Welfare, ICT at Cadet College Club Limited.
- “Fire Fighting, Fire Prevention, Rescue and First Aid Training” by Bangladesh Fire Service and Civil Defence.
References
- Dr Rod Dilnutt, Industry Fellow, School of Computing and Information Systems, The University of Melbourne.
- Diwakar Reddy, State Sales Manager, Trikon Pty Ltd.
- Hasib Mustabsir, MD & CEO, Red Dot Digital (a concern of Robi Axiata Limited).
[Contact details are available on request]
Timeline
ICT Project Coordinator
Trikon Pty Ltd.
10.2023 - 04.2024
Project Manager, EPMO
Robi Axiata Limited
01.2019 - 02.2022
Sr. Manager, IT Projects
Knit Asia Limited
07.2017 - 07.2018
Project Manager, MIS
ACI Limited (SHWAPNO - ACI Logistics Ltd.)
11.2015 - 06.2017
Deputy Manager, IT & ERP
Codes & Labels Limited
01.2013 - 08.2014
ERP Project Coordinator
SQ Birichina Limited
09.2011 - 12.2012
Ph.D. - Information Systems
The University of Melbourne
Master of Information Systems -
The University of Melbourne
Executive MBA - Finance
Independent University, Bangladesh
Bachelor of Science - Electronics & Communication Engineering
BRAC University