Abraham Acevedo
Keilor East,VIC
Summary
Seasoned Senior Business Analyst with more than 15 years of hands-on experience, consistently delivering projects on
schedule and within budget. Proficient in translating business needs into effective solutions, specializing in process
optimization, system enhancements, and fostering cross-functional cooperation. Proven track record of achieving
results that directly support strategic objectives and elevate overall organizational achievements
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager and Business Analyst
Champion Data
04.2023 - 10.2023
- Oversaw projects and delivered comprehensive updates to diverse stakeholders through Gantt Charts, Burn down diagrams, and Status Reports
- Developed and promoted essential project documentation, including project canvas, project plans, minutes, and change requests
- Monitored project performance, identified areas for improvement, and recommended corrective actions
- Analysed data to identify root causes of problems
- Collaborated with internal customers to understand business needs and translate them into project requirements and scope
- Conducted gap analysis to identify areas for improvement
- Managed project risks and applied mitigation strategies
- Tailored Auth0 to meet customer needs, enabling appropriate pricing and successful project delivery.
Data and Business Analyst
Cleanaway
04.2021 - 04.2023
- Developed and improved integrated reporting and analysis capabilities
- Created precise and comprehensive process maps and business requirements, pinpointing issues, and risks for process enhancement
- Developed data cubes and OLAP models for improved data analysis
- Facilitated workshops with Subject Matter Experts (SMEs) and documented processes and workflows
- Orchestrated the successful implementation of access management (RBAC) for confidential Payroll and HR information, performing analysis of complex systems dependencies, testing, and validating the solution, and conducting end-user training
- Collaborated with cross-functional teams to identify, document, and assess the impact of proposed changes on business processes and systems
- Generated business intelligence reports to inform strategic decision-making
- Crafted customized HR reports to present data effectively, following dashboard design principles
- Gathered business requirements and produced Business Requirements Document (BRD) and Functional
- Requirements Document (FRD)
- Utilised data visualization techniques and design principles to present and explain complex data sets
Business Analyst
Propel Ventures
08.2020 - 04.2021
- Optimized dashboard generation processes and became the primary resource for telemetry-related reporting
- Mentored a team of junior developers, enabling the release of a customer-facing feature on the first sprint
- Collaborated with Product Managers, Tech Leads, and Product Designers to analyse customer needs and develop requirements
- Managed user story development and backlog prioritization
- Removed bottlenecks and blockers, enabling the team to focus on objectives
- Performed exploratory and acceptance testing of the product.
Product Owner and Business Analyst
Bayshann
02.2019 - 07.2020
- Authored test reports, software documentation and application manuals
- Effectively communicated proposed changes to CAB members, providing in-depth change documentation, risk assessments, and impact analysis
- Led integration projects with extensive knowledge of APIs and Data Migration
- Collaborated with upper management to drive strategy and implement new processes
- Owned and prioritized product backlog
- Communicated project updates to stakeholders at all levels
- Reduced external consulting costs by $200k AUD, facilitating internal team growth
- Expedited the design and negotiation process by applying my skills around UI/UX, Customer Centric Design and prototyping, reducing delays by 60%
- Designed ETL processes and SQL/Oracle stored procedures for reporting and integration
- Assessed and documented dozens of data and systems integration methods to guide architectural and technology choices that proved vital to deliver a valuable product
Agile Business Analyst
Openpay
08.2017 - 02.2019
- Conducted critical analysis on data consolidated from various sources, identified and resolved conflicts, and translated high-level information into detailed workable requirements
- Tested and certified application features with a Scrum team
- Produced business requirements, master story list, sprint planning and design documents
- Analysed requirements and informed key stakeholders about required end-to-end modifications on existing solution to comply with GDPR requirements, from architectural design to legal communications
- Orchestrated a brand exposure project, increasing the customer base by 15%
- Championed the CRM implementation project from end to end, gathering requirements from all departments across the company, performing vendor assessment, keeping C-level executives across project updates, and overseeing the final integration.
Technical Business Analyst
Sensis
06.2012 - 08.2017
- Resolved conflicts between several initiatives by eliciting requirements, uncovering budget constraints, risks, and dependencies
- Conducted project feasibility studies to determine potential return on investment (ROI)
- Trained business personnel in use of systems
- Conducted gap analysis, proposing and implementing solutions
- Negotiated workload distribution with external departments, resulting in 20% cost and time savings
- Engineered a parsing and categorization process that reduced by 80% the backlog of open cases with direct customers, making use of VBA, DB Design and Process Analysis
- Spearheaded a process standardization project, resulting in identification of new markets, waste reduction, and savings of $750k to the business
- Orchestrated the broader implementation of a Geographic Information System that drastically improved communication across departments, removing technical barriers and silos.
Business Analyst
Hewlett Packard
05.2011 - 04.2012
- Streamlined reporting processes for the entire LATAM division, reducing generation time by 70%, resulting in cost saving improvements of $200k USD in the first-year post implementation
- Performed stakeholder analysis, identified new and vital stakeholders, and expanded reporting capabilities to an additional 10% of the organization
- Collaborated with internal customers to understand business needs and translate into requirements and project scope
- Developed training materials for updated processes.
Reporting Analyst
Coinstar Money Transfer
01.2009 - 04.2011
- Revamped the integration process with new customers via SOAP APIs, resulting in 30% cost and time reductions
- Orchestrated integration projects, saving over $500k in the first year
- Used SQL Server Reporting Services (SSRS), Crystal Reports, and SQL Server Integration Services (SSIS) for reporting
- Improved reporting techniques, increasing accuracy by 40%
- Generated high-quality reports formatted in accordance with data quality standards
- Resolved variances in reports across departments using root cause analysis and effective communication.
Education
Bachelor of Science - Computer Systems Engineering
Western Institute of Technology (ITESO)
2005
Skills
- Project Management
- Change Management/CAB Compliance
- Requirements Gathering
- Integration expertise
- Stakeholder Management
- Agile Methodologies (SCRUM, Kanban)
- Release Management
- Cross-Functional Collaboration
- User-Centric Design
- Database Querying (SQL, Oracle)
- APIs (Insomnia, Postman, SoapUI, REST, GraphQL)
- Data warehousing (ELT, ELT, OLAP)
- Programming (VBA, C#, ASP NET)
- Data Analysis / Reporting (PowerBI, Excel, Tableau)
- Prototyping / Wireframing (Figma, Lucidchard)
- Process Mapping (BMPN, UML)
- Requirement Management (JIRA, DevOps, Confluence)
- Quality Assurance (UAT, A/B Testing)
Accomplishments
- Business analysis – Evaluate business processes and help identify where areas of improvement can be made with a focus on the customer experience
- Working with Product Managers, Marketing, Growth Principals and other business functions/units to understand customer pain points and requirements, documenting business requirements including the end-to-end process
- Requirements gathering: Working closely with the Emerging Business team and an extended stakeholder network to elicit and document clear and comprehensive business requirements for innovation projects, ensuring alignment with organisational goals and industry regulations, and providing recommendations on the viability and potential risks associated with projects
- Project Management Support: Provide critical support in project planning, tracking, and execution
- Ensure projects are delivered on time, within scope, and on budget, while meeting quality standards
- Documentation & Reporting: Maintain accurate and organised documentation of project requirements, progress, and outcomes
- Prepare regular reports for stakeholders, highlighting key findings and achievements
- Strong problem-solving skills, capable of breaking complex issues into actionable steps and delivering practical solutions
- A customer-centric approach, emphasizing research and data analysis to create user-focused experiences while leading and coaching others
- Innovative and ambitious, known for generating creative solutions and swiftly taking projects from idea to execution
- Hands-on team player, comfortable working across functions and wearing multiple hats to support team and business success
- Proficient in data analysis, capable of translating insights into decisions, and effective communication with stakeholders at all levels.
Certification
Certified Business Analyst Professional
IIBA, 2020
Certified SAFe 5 Agilist
Scaled Agile, 2020
SCRUM Product Owner Certified
SCRUMStudy, 2018
Diploma and Certificate IV in Project Management
APTI, 2012
ITIL v3 Foundations Certified
BCS, 2011
Timeline
Project Manager and Business Analyst
Champion Data
04.2023 - 10.2023
Data and Business Analyst
Cleanaway
04.2021 - 04.2023
Business Analyst
Propel Ventures
08.2020 - 04.2021
Product Owner and Business Analyst
Bayshann
02.2019 - 07.2020
Agile Business Analyst
Openpay
08.2017 - 02.2019
Technical Business Analyst
Sensis
06.2012 - 08.2017
Business Analyst
Hewlett Packard
05.2011 - 04.2012
Reporting Analyst
Coinstar Money Transfer
01.2009 - 04.2011
Bachelor of Science - Computer Systems Engineering
Western Institute of Technology (ITESO)
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