Summary
Overview
Work History
Education
Skills
Objective
Accomplishments
Certification
Affiliations
Timeline
Generic

ABRAHAM NIMROD ALI MANTUA LACERNA

Braybrook,VIC

Summary

As a Dynamic Relationship Associate at Metropolitan Bank Trust and Company, I focus on building strong client relationships by solving problems efficiently and communicating clearly. I'm skilled in data reconciliation and Excel, which has helped me improve workflows, ensure compliance, and boost customer satisfaction. I'm always looking for ways to grow and improve while delivering great service to our clients.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Relationship Associate

Metropolitan Bank Trust and Company
Ormoc City, Leyte, Philippines
08.2024 - 01.2025
  • Processing loan and trade transactions, and handling insurance renewals and availments.
  • Monitoring and reminding clients of their interest payments, loan, trade, and insurance maturities.
  • Provided assistance in resolving client issues, including reviewing account information and making recommendations.
  • Collaborated with other departments to ensure customer requests were handled promptly and efficiently.
  • Developed and implemented strategies to increase customer loyalty and satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Ensured compliance with bank policies

Student Intern

Ty Duterte & Associates, CPAs, Philippines
Cebu City, Philippines
01.2024 - 05.2024
  • Reviewed and verified the accuracy of journal entries and accounting classifications assigned to various records.
  • Recorded purchases and sales using QuickBooks.
  • Assisted in preparing financial statements.
  • Conducted fieldwork to verify recorded transactions.
  • Used the BIR Relief System for taxpayer sales and purchases reconciliation.

Education

MBA - Business Administration

Central Queensland University
Melbourne, VIC
07-2027

Bachelor of Science - Management Accounting

University of San Jose-Recoletos
Cebu City, Philippines
05-2024

Skills

  • Data reconciliation
  • Microsoft Excel
  • Customer relationship management
  • Communication skills
  • Strategic thinking
  • Problem resolution
  • Process development
  • Client relationships
  • Fluent in English
  • Administrative assistance
  • Auditing assistance
  • Continuous improvement mindset and other soft skills

Objective

To obtain a position that will allow me to develop new competencies and further enhance my existing skills in a dynamic, professional environment, I aim to contribute meaningfully to the organization’s goals and long-term vision while also supporting my continued growth, both professionally and academically. I am committed to delivering value through hard work, adaptability, and a strong desire to learn and contribute to team success

Accomplishments

  • Consistent Dean's Lister 2020–2023

Certification

  • National Institute of Accounting Technicians, accredited by the Institute of Certified Bookkeepers (ICB), UK - Certified Bookkeeper 2024
  • Philippine Association of Certified Tax Technicians - Certified Tax Technician 2024

Affiliations

  • Badminton
  • Running
  • Tennis
  • Basketball
  • Online Mobile Games

Timeline

Relationship Associate

Metropolitan Bank Trust and Company
08.2024 - 01.2025

Student Intern

Ty Duterte & Associates, CPAs, Philippines
01.2024 - 05.2024

MBA - Business Administration

Central Queensland University

Bachelor of Science - Management Accounting

University of San Jose-Recoletos

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ABRAHAM NIMROD ALI MANTUA LACERNA