Summary
Overview
Work History
Education
Skills
Timeline
Amanda Brand

Amanda Brand

Sales Assistant
Brisbane,QLD

Summary

Proven to enhance customer satisfaction and boost sales at Curtain Wonderland through expert cash handling and exceptional customer service. Leveraged goal-oriented approach to exceed performance goals, demonstrating reliability and responsibility. Skilled in stock management and product merchandising, contributing to a cohesive team environment and store profitability. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Overview

20
20
years of professional experience

Work History

Sales Assistant Team Member

Curtain Wonderland
08.2022 - Current
  • Ensured store presentation met company standards, creating an inviting shopping atmosphere for customers.
  • Exceeded individual performance goals, contributing to overall team success and increased profitability for the store.
  • Collaborated effectively within the sales assistant team to ensure seamless transitions between shifts while maintaining consistent levels of service throughout all hours of operation.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Supported store management with administrative tasks such as scheduling appointments or updating client records.

Sales Assistant

Esk Helping Hands
07.2016 - 07.2020

Customer service, labelling and pricing stock, organising store products and displays cleaning and helping customers with enquires and complaints and refunds.

Short Order Cook

Kendor Street Carvery
02.2011 - 12.2015
  • Kept kitchen up to code for health and safety inspections.
  • Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
  • Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
  • Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
  • Collaborated with team members to optimize workflow and improve overall efficiency in the kitchen.
  • Ensured optimal food quality by regularly inspecting ingredients for freshness and taste before use.
  • Maximized sales potential by properly prepping, storing, and rotating food products.
  • Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
  • Consistently maintained personal hygiene standards as well as the cleanliness of workstations, utensils, and equipment.

Butchers Sales Assistant

Smiths Meats and Poultry
02.2009 - 03.2010
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Built rapport with repeat customers, fostering long-term loyalty to the bussiness
  • Fielded customer questions to share information about products, availability, and pricing.
  • Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.

Butchers Assistant

Savilles Meats
09.2007 - 01.2009
  • Followed strict food safety protocol as outlined by State food handling guidelines.
  • Greeted and interacted with diverse customer base, serving needs on individual basis.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Packaged and weighed products for customers and supported individual product selection process.
  • Ground, cut and arranged various meat products for sale.
  • Used boning knife, skewers and twine to shape, lace, and tie roasts.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Rotated products to prevent meat spoilage and loss of resources.
  • Prepared meats for different cooking methods, maintaining cultural relevancy and catering to customers.
  • Educated customers on benefits of specific types and cuts of meat for desired dishes.
  • Formed and stuffed sausages, following traditional methods.
  • Cured, smoked, tenderized and preserved meat by loading items into ovens or furnaces.
  • Rotated products to reduce meat spoiling and waste.
  • Used skewers, bone knives and twine to lace, tie, and shape roasts.
  • Prepared meat into forms ready for cooking by boning, tying, grinding, cutting and trimming meats.
  • Weighed, labeled and priced variety of cuts of meat for on-demand selection.
  • Arranged cuts of meat and placed cuts in display case to create visually appealing selection, boosting sales Number%.
  • Used cash registers to total sales and collect money from customers.

Butchers Assistant

Savilles Meats
06.2004 - 06.2007
  • Followed strict food safety protocol as outlined by State food handling guidelines.
  • Greeted and interacted with diverse customer base, serving needs on individual basis.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Prepared for special holidays and events by adjusting inventories and anticipating demand.
  • Packaged and weighed products for customers and supported individual product selection process.
  • Ground, cut and arranged various meat products for sale.
  • Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Rotated products to prevent meat spoilage and loss of resources.
  • Educated customers on benefits of specific types and cuts of meat for desired dishes.
  • Prepared meats for different cooking methods, maintaining cultural relevancy and catering to customers.
  • Formed and stuffed sausages, following traditional methods.
  • Weighed, labeled and priced variety of cuts of meat for on-demand selection.
  • Used skewers, bone knives and twine to lace, tie, and shape roasts.
  • Assisted head butcher by inspecting deliveries to verify freshness of meats.
  • Arranged cuts of meat and placed cuts in display case to create visually appealing selection, boosting sales Number%.
  • Used cash registers to total sales and collect money from customers.
  • Coordinated daily deliveries and order pickups.
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.

Education

Cert 3 In Butchers Assistant - Butchery

Casino Tafe, Casino, NSW
09.2001

Office Administration - Secretarial Studies And Office Administration

Casino Tafe, Casino, NSW
11.1993

Skills

  • Goal-Oriented
  • Cash Handling
  • Cash Register Operation
  • Processing payments
  • Stock management
  • Product Merchandising
  • Point of sale operation
  • Display building
  • Customer Service
  • Reliable and Responsible
  • Opening and closing procedures
  • Customer Assistance

Timeline

Sales Assistant Team Member - Curtain Wonderland
08.2022 - Current
Sales Assistant - Esk Helping Hands
07.2016 - 07.2020
Short Order Cook - Kendor Street Carvery
02.2011 - 12.2015
Butchers Sales Assistant - Smiths Meats and Poultry
02.2009 - 03.2010
Butchers Assistant - Savilles Meats
09.2007 - 01.2009
Butchers Assistant - Savilles Meats
06.2004 - 06.2007
Casino Tafe - Cert 3 In Butchers Assistant, Butchery
Casino Tafe - Office Administration, Secretarial Studies And Office Administration
Amanda BrandSales Assistant