Abrar Al Edany
Melbourne,VIC
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
2
2
years of professional experience
Work History
Security Officer
GSS
Melbourne, VIC
06.2025 - Current
- Monitored access points to ensure security and safety of premises.
- Conducted regular patrols to detect and address potential security issues.
- Responded promptly to alarms and emergencies, following established protocols.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded promptly to alarms and emergencies as needed.
ISS customer service Melbourne Airport
ISS
Roxburgh Park, Vic
01.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Receptionist Administrator
Universal gym
Melbourne, Vic
06.2024 - 01.2025
- Greeted clients and visitors, providing exceptional customer service at the front desk.
- Managed phone calls and inquiries, directing them to appropriate staff members.
- Scheduled appointments for clients, ensuring efficient use of gym facilities and staff time.
- Maintained organized filing systems for client records and membership documentation.
Education
Bachelor of Science - Cyber Security
RMIT
Melbourne , VicSkills
- Customer service
- Access control
- Emergency response
- Security protocols
- Customer relationship management
- Schedule management
Languages
Arabic
Timeline
Security Officer
GSS
06.2025 - Current
ISS customer service Melbourne Airport
ISS
01.2025 - Current
Receptionist Administrator
Universal gym
06.2024 - 01.2025
Bachelor of Science - Cyber Security
RMIT