Abrham Belay
Melbourne ,VIC
Summary
Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Case Manager
Department of Health
Melbourne , VIC
01.2020 - 06.2022
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Researched and analyzed community needs to determine program directions and goals.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Coordinated support services and optimized communication between healthcare workers and patients.
Customer Care Representative
I empower Community Engagement
Malborne , VIC
11.2017 - 01.2021
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Provided top quality control and eliminated downtime to maximize revenue.
Customer Services Officer
BrainBank City Council
Melbourne , VIC
01.2018 - 01.2020
- Identified opportunities for process improvement within the customer service department.
- Mentored junior team members and managed employee relationships.
- Attended training sessions regularly to stay updated on new products or services offered by the company.
- Promoted available products and services to customers during service, account management and order calls.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Diploma of Community Services
Chisholm Institute
Melbourne, VIC02-2021
Certificate IV - Certificate IV In Community Services
Holmesglen Institute of TAFE
Melbourne, VIC03-2017
Skills
- Utilization review
- Individualized counseling
- Patient support
- Case management
- Ethical judgment
- Critical thinking
- Care coordination
- Regulatory compliance
- Staff management
- Community outreach
- Conflict resolution
Reference
Hannah James - Department of Health - Team leader
Phone - 042220528
Buret Carlo - Department of health
Phone - 0468680302
Timeline
Case Manager
Department of Health
01.2020 - 06.2022
Customer Services Officer
BrainBank City Council
01.2018 - 01.2020
Customer Care Representative
I empower Community Engagement
11.2017 - 01.2021
Diploma of Community Services
Chisholm Institute
Certificate IV - Certificate IV In Community Services
Holmesglen Institute of TAFE
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