Abs Ramen
Melbourne,Australia
Summary
Results-driven senior leader with expertise in strategic planning, team leadership, and operational management. Demonstrated ability to maintain high productivity and achieve organizational goals. Proficient in problem-solving, effective communication, and adaptability to change.
Overview
19
19
years of professional experience
Work History
State Manager Vic
Wilson Group
07.2023 - Current
- Responsible for overseeing all Victorian contracts, managing a workforce of around 2,000 employees.
- Collaborated with the commercial manager to create a comprehensive labor utilization reporting system.
- Managed budget implementations, employee reviews, tenders, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets, and controlled expenses to ensure financial stability and long-term organizational growth, resulting in our strongest financial performance for FY24.
- Established relationships with key customers to build connections and transition into a partnership model, rather than just a service provider.
- Optimized budget allocation through effective contract negotiation.
- Trained leaders to ensure high service standards with challenging clients.
Strategic Accounts Manager
Wilson Group
11.2021 - 07.2023
- Increased revenue by 6% annually through management of 11 key accounts.
- Developed and implemented account strategies that align with client needs and business objectives.
- Foster strong relationships with key stakeholders to ensure satisfaction and loyalty.
- Negotiated contracts, pricing, and service agreements to boost profitability.
- Identified improvement opportunities by examining industry trends and user feedback.
- Work with teams across marketing and product departments to ensure alignment with demand.
Contract Manager Commercial Civil Services
Citywide Service Solutions
02.2019 - 11.2021
- Oversaw the Citywide commercial arm, managing the Drainage, Open Space, and Port of Melbourne business units.
- Identified synergies across all business units and implemented a new structure that enabled a more streamlined delivery model, empowering frontline leaders to confidently make decisions focused on safety, productivity, and growth.
- Introduced a 'back to basics' model to understand cost drivers, resulting in updates to the build-up of all rate cards and fostering a customer-centric approach that allowed for budget targets to be achieved.
- Introduced innovations in processes and technology that enabled underperforming business units to meet budget commitments and successfully enter new markets.
- Implemented a consequence model that resulted in a 30% reduction in motor vehicle accidents (MVAs) and lost-time incidents (LTIs).
- Generated innovative ideas across multiple channels to maximize lead attraction and customer engagement.
Contract Manager Environmental Services
Citywide Service Solutions
10.2018 - 02.2019
- Monitored contracts between the company and vendors, managing variations, and ensuring delivery of contract specifications.
- Oversaw the delivery of a $20 million P&L contract.
- Developed and implemented, with the assistance of a finance business partner, the ABC model, transitioning from a lump sum contract to a cost-plus model.
- Introduced initiatives and innovations to continually improve service delivery and exceed safety, financial, and environmental targets.
- Implemented a complex asset management and routing system that provided visibility over day-to-day operational costs and performance.
- Established a state-of-the-art control room equipped with the latest technology, resulting in increased client satisfaction with service delivery.
- Significantly improved the culture of the operation by restructuring and introducing several initiatives within the organization.
- Exchanged learnings and tools with the Innovation Committee and internal innovation network to optimize best practices and address shared challenges.
Business Analyst
Citywide Service Solutions
08.2017 - 10.2018
- Analyzed client business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
- Developed and modified systems to meet client needs, creating business specifications to support these modifications.
- Liaised between business and technical personnel to ensure mutual understanding of processes and applications.
- Facilitated monthly meetings with clients to document requirements and explore potential solutions.
State Operations Manager
TOLL
11.2011 - 07.2017
- Successfully managed the transition from AAE (business acquired by Toll) to Toll Secure, restructuring the operational department, implementing SOPs, organizing staff training, purchasing IBNS vehicles, and introducing a reporting system that increased operational efficiency from 40% to 96% within 12 months.
- Successfully managed, motivated, and coached a team of 6 direct and 50 indirect staff members.
- Led the OH&S committee, introducing preventative maintenance, a safety risk register, and a safety awareness program that resulted in 0 lost time incidents (LTIs).
- Maximized operational productivity levels.
- Maintained service excellence for both internal and external customers.
- Promoted a culture that prioritizes the safety of individuals as a fundamental responsibility for everyone.
- Ensured compliance with all legislation, including industrial matters, occupational health and safety, road law, employment law, dangerous goods, trade practices, and environmental protection.
- Participated in EA agreement negotiations, liaising with the TWU, legal teams, and national teams.
- Developed and implemented a contingency plan for use in crisis or emergency situations within the operational sector.
Compliance Specialist
Note Printing Australia Pty
07.2009 - 11.2011
- Achieved largest annual product volume by automating production fully.
- Achieved 10% increase in efficiency through continuous operation during breaks.
- Implemented departmental safety procedures leading to fewer lost-time injuries.
- Led crucial client engagements with RBA to ensure all requirements were promptly and completely fulfilled.
Data Analyst
Note Printing Australia Pty
02.2006 - 07.2009
- Successfully developed an automated reporting system that achieved accurate reporting and reduced operator error by 98%
- Managed and maintained raw data using complex programs and techniques to produce various reports, which helped pinpoint major flaws occurring during production and resulted in a significant reduction in downtime
- Analyzed machine data and provided daily reports that assisted the operations and planning departments in maintaining lean manufacturing
Education
Inventium Customer-Driven Innovation Program -
Inventium
01.2019
Certificate IV - competitive Manufacturing
College of Manufacturing
07.2011
Managing an Integrated Auditing System Governance Risk and Compliance -
SIA Global
05.2010
Dangerous Goods and Hazardous Substances -
Parcor
lara04.2010
Environmental Awareness and Spill Kit Induction with Practical -
Absorb training
Woolloongabba, qld03.2010
Quality Management Systems -
Smart quality group pty ltd
Melbourne09.2008
Counselling for Performance - Staying within the IR Rules -
Note printing Australia pty ltd
Melbourne10.2006
Certificate III - Transporting and Distribution
Ashley institute of training
03.2002
Skills
- Leadership
- Project Management / Delivery
- Strategy and business planning
- Budget and Finance Management
- Lean Manufacturing
- Stakeholder Engagement
- Business Analysis
- OH&S Specialist
- Innovation specialist
- Process development and delivery
- Staff training and development
- Continuous Improvement
- Strategic Plan
Timeline
State Manager Vic
Wilson Group
07.2023 - Current
Strategic Accounts Manager
Wilson Group
11.2021 - 07.2023
Contract Manager Commercial Civil Services
Citywide Service Solutions
02.2019 - 11.2021
Contract Manager Environmental Services
Citywide Service Solutions
10.2018 - 02.2019
Business Analyst
Citywide Service Solutions
08.2017 - 10.2018
State Operations Manager
TOLL
11.2011 - 07.2017
Compliance Specialist
Note Printing Australia Pty
07.2009 - 11.2011
Data Analyst
Note Printing Australia Pty
02.2006 - 07.2009
Inventium Customer-Driven Innovation Program -
Inventium
Certificate IV - competitive Manufacturing
College of Manufacturing
Managing an Integrated Auditing System Governance Risk and Compliance -
SIA Global
Dangerous Goods and Hazardous Substances -
Parcor
Environmental Awareness and Spill Kit Induction with Practical -
Absorb training
Quality Management Systems -
Smart quality group pty ltd
Counselling for Performance - Staying within the IR Rules -
Note printing Australia pty ltd
Certificate III - Transporting and Distribution
Ashley institute of training
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