Von Donald Nosasu
Byford,WA
Summary
Hardworking Automotive Technician with 8 years of experience in the field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Driven automotive professional successful at managing parts and replacing components. Good teamwork, communication and problem-solving abilities. Well-versed in engine maintenance, transmission service and body repair.
Overview
20
20
years of professional experience
Work History
Service Attendant
Sodexo Remote Sites
Perth, WA
09.2022 - Current
- Answered guests' questions about menu items and helped make selections.
- Complied with all federal and state regulations regarding food safety and waste disposal.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Carrier Driver
Self-employeed
Perth, WA
03.2020 - 09.2022
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Obtained customer signatures to complete and process paperwork.
- Verified daily deliveries against shipping instructions before delivering to customers.
Shift Baker
Bovells Bakery
Perth , WA
08.2013 - 03.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Automotive Master Technician
ASD Motors
Abuja, Nigeria
01.2009 - 04.2013
- Test drove vehicles to determine problems and test repairs.
- Changed vehicle oil and replaced filter.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Assessed vehicle maintenance status and completed needed service.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Completed computer-assigned vehicle alignments.
- Supervised and mentored 25 team members and facilitated daily service operations to drive business growth.
- Operated specialized equipment such as PPS to test electronics and computer control systems.
Service Adviser/Customer care Manager
ASD Motors
Abuja, Nigeria
07.2005 - 03.2009
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Mechanical Engineering Technology
Auchi Polytechnic
NigeriaCert 4 in Automotive Maintenance Technology - Automotive Mechanics
PAN Technical College
NigeriaCertificate III in Retail Baking (combined) - Bakery Science
TAFE Joondalup
Perth, WA2015
Skills
- Team leadership
- Awareness of safety procedures
- Customer Service and Assistance
- Clear Verbal Communication Skills
- Complex Problem-Solving
- Critical Thinking
- Time Management
- Administrative Support
- Microsoft Excel
- Facility Maintenance
- Judgment and Decision-Making
- Equipment Maintenance
- Operation Monitoring
References
I hereby declare that all information provided is true to the best of my knowledge. I sincerely believe that an interview with me will undoubtedly convince the company regarding my capabilities as a Mechanical Engineer. Generously communicate and set a suitable time and date at your earliest convenience. I appreciate your time to look through this application.
Signature
Name: Von Donald Nosasu Date: 13/10/2022
Timeline
Service Attendant
Sodexo Remote Sites
09.2022 - Current
Carrier Driver
Self-employeed
03.2020 - 09.2022
Shift Baker
Bovells Bakery
08.2013 - 03.2020
Automotive Master Technician
ASD Motors
01.2009 - 04.2013
Service Adviser/Customer care Manager
ASD Motors
07.2005 - 03.2009
Bachelor of Science - Mechanical Engineering Technology
Auchi Polytechnic
Cert 4 in Automotive Maintenance Technology - Automotive Mechanics
PAN Technical College
Certificate III in Retail Baking (combined) - Bakery Science
TAFE Joondalup