Abu Bakar Numan
30 Wilkinson Avenue Birmingham Gardens Newcastle
Summary
Dedicated customer service professional with a strong background in banking and financial management, now transitioning into the hospitality industry. Experienced in handling client relationships, financial transactions, and risk assessment, with a proven ability to deliver exceptional customer experiences. Skilled in problem-solving, communication, and operational efficiency, ensuring seamless service and guest satisfaction. Adaptable, detail-oriented, and passionate about the hospitality sector, with a strong commitment to providing top-tier service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Cashier
Quick Mart Stores
01.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Increased sales of promotional items by informing customers about current offers.
Senior Officer
Uttara Bank PLC.
01.2022 - 01.2025
1. Customer Service & Relationship Management
- My experience in handling banking clients can be applied to providing exceptional guest services.
- Ability to manage customer expectations, resolve complaints, and build long-term relationships.
- Strong understanding of cash flow, financial transactions, and account management.
- Experience in handling large transactions, which is useful for front desk, hotel accounting, or restaurant cash management.
- Knowledge of regulatory compliance helps in ensuring hospitality industry standards and policies are met.
- Risk management skills can be applied to security, financial fraud prevention, and guest safety.
- Negotiation skills from loan approvals can be used in upselling hotel services, event bookings, and corporate partnerships.
- Strong communication skills help in handling international guests and working with diverse teams.
- Experience in resolving banking disputes translates well into handling guest complaints efficiently.
- Ability to think quickly and provide alternative solutions enhances guest satisfaction.
- Experience in analyzing financial health can help in pricing strategies, cost control, and revenue optimization.
- Understanding of business financials can be useful in managing hotel expenses and forecasting sales.
Education
MBA -
University of Newcastle
Newcastle, NSW04-2027
Skills
- Customer Service & Guest Relations
- Financial & Cash Handling
- Communication & Negotiation
- Multitasking & Organizational Skills
- Adaptability & Cultural Awareness
- Sales & Marketing Awareness
Languages
English
Professional Working
Timeline
Cashier
Quick Mart Stores
01.2025 - Current
Senior Officer
Uttara Bank PLC.
01.2022 - 01.2025
MBA -
University of Newcastle
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