Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Abuduxukuer Nijiati

Melbourne,VIC

Summary

With over 6 years of successful experience in Crown Melbourne. Recognized consistently for performance excellence and contributions to success in gaming industry. Strengths in excellent customer service and communication

Overview

4
4
years of professional experience

Work History

Outbound Sales Agent

Crown Casino And Entertainment Complex
Melbourne, Victoria
07.2021 - Current
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Made 70 cold calls per day resulting in client base growth by 30%.
  • Identified customers from previously untapped market sectors with innovative call strategy.

International Executive Host

Crown International Business Operation
07.2019 - 12.2020
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities .
  • Daily duties of greeting and farewelling VIP patrons with in terms of buy-ins, settlements, enquiries, booking requests, dispute resolution, on site / off site events etc. Ensure the service provided always displays the Crown Service
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Developed marketing plans to boost customer loyalty and enhance customer satisfaction.

Mahogany Service Executive

Crown Melbourne
01.2021 - 06.2021
  • Ensure member-only access to the Mahogany Room at all times, and that patrons adhere policies and procedures around entry to the room
  • Greeted incoming patrons and customers professionally and provided friendly, Gaming knowledgeable assistance.
  • Answered high-volume, multi-line telephone, directing callers to appropriate department personnel.
  • Strong conflict management and negotiation skills
  • Maturity, strong cultural awareness and a high level of confidentiality and integrity

Mahogany Level 29&39 Food and Beverage Attendant

Crown
Melbourne, VIC
01.2018 - 09.2018
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.

Education

Diploma - Aged Care

Rmit University
Melbourne, VIC
07.2014

High School Diploma -

Hawthorn Secondary College
Melbourne, VIC
2009

Skills

  • Cultural awareness
  • Multitasking abilities
  • Excellent Customer service
  • MS Office software proficiency
  • Responsible Gaming Knowledge
  • Obtain a VCGLR, NSW and WA gaming licenses

Additional Information

Mrs Jasmine Ploutos

Crown Melbourne
Outbound Sales Team leader

Ph: 0434618580


Mr Indran Subramaniam

Crown Melbourne

Vise President of International operation

Ph: 0432 329 789


Mr Luke Di Paola

Crown Melbourne

Senior Vice President Of International Business Operations

Ph: 0403 553 826

Timeline

Outbound Sales Agent

Crown Casino And Entertainment Complex
07.2021 - Current

Mahogany Service Executive

Crown Melbourne
01.2021 - 06.2021

International Executive Host

Crown International Business Operation
07.2019 - 12.2020

Mahogany Level 29&39 Food and Beverage Attendant

Crown
01.2018 - 09.2018

Diploma - Aged Care

Rmit University

High School Diploma -

Hawthorn Secondary College

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Abuduxukuer Nijiati