Abui Dau
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy to deliver satisfactory results.
Overview
6
6
years of professional experience
Work History
Picker Packer
Bed Bath N' Table
04.2023 - 12.2023
- Pulled orders quickly to maintain demanding productivity goals.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Customer Service Representative
Bunnings Warehouse
05.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Cashier
KFC
05.2018 - 02.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Diploma - Fashion Merchandising
Kangan Institute
Melbourne, VIC02.2024
High School Diploma -
Catholic Regional College
Melton West, VIC10.2020
Skills
- Customer and Client Relations
- Written communication
- Multitasking
- Time management
- Record keeping
- Attention to detail
- Organizational skills
- Quality Assurance
Languages
Arabic
Native or Bilingual
Dinka
Native or Bilingual
Timeline
Picker Packer
Bed Bath N' Table
04.2023 - 12.2023
Customer Service Representative
Bunnings Warehouse
05.2021 - 07.2022
Customer Service Cashier
KFC
05.2018 - 02.2021
Diploma - Fashion Merchandising
Kangan Institute
High School Diploma -
Catholic Regional College
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