ABU SALEH TASIN
Riverwood,NSW
Summary
Dynamic and resourceful application support professional with a proven track record of delivering top-notch technical support in various desktop operating systems, hardware components, and IT network peripherals. Experienced in providing 1st and 2nd level help-desk support, as well as administrative tasks, to local and international in-house clients across the consultancy, IT service provider, and hospitality industries.
Overview
4
4
years of professional experience
Work History
Helpdesk and IT support
Interfuse Technologies
03.2022 - 02.2023
- Act as a single point of contact for phone calls and emails from staff regarding IT issues, assets and queries
- 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs, and Printers
- Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
- Basic Active Directory knowledge
- Creating user accounts, reset passwords, create groups etc
- To arrange for external technical support where problems cannot be resolved in house
- Escalate unresolved calls to the infrastructure support team
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded promptly to incoming sales leads and requests for technical support.
- Installed, configured and maintained computer systems and network connections.
- Achievements: Achieved all personal and team KPIs, and assisted in the delivery of significantly improved service standards to users including: - More than 95% Interactions, Incidents and service requests have been completed within SLA
Logistics Assistant
David Jones
06.2022 - 11.2023
- Stock handling
- Customer service and query support
- Managing Phone and online orders
- Achievement: Being promoted from dock-team to ISF-team within minimal time due to accuracy, efficiency and productivity
- Occasionally helped the sales floor on busy periods for good hold on customer service and client handling
- Being rewarded with incentives from both employer and concession brands for overall performances.
Retail Team Member
Coles Supermarket
08.2020 - Current
- Customer service and query handling
- Shelves restock and merchandising
- Cash handling and departmental admin support
- Achievement: Promoted to the position of 'team leader' within six months of joining
- Being awarded 'employee of the month' on multiple occasions.
Education
Bachelor of Information Technology - System and Computer Network
Victoria University
Sydney, NSW08.2023
Skills
- Windows Server 2010
- Windows 10
- Windows 7
- Windows 8
- Microsoft Office-2010
- Microsoft Office-2013
- Word
- Excel
- Power Point
- Outlook
- Visio
- SQL
- Python
- Java Script
- Tableau
- CCNA
- Power shell
- Customer Assistance
Additional Information
https://www.linkedin.com/in/abu-saleh-tasin-2b177223a/
References
Provided on request
Timeline
Logistics Assistant
David Jones
06.2022 - 11.2023
Helpdesk and IT support
Interfuse Technologies
03.2022 - 02.2023
Retail Team Member
Coles Supermarket
08.2020 - Current
Bachelor of Information Technology - System and Computer Network
Victoria University
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