Summary
Overview
Work History
Education
Skills
Timeline
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Aby Abraham

Disability Support
Sydney

Summary

Experienced with optimizing workflows, ensuring smooth and efficient operations. Utilizes analytical skills to identify areas for improvement and implement effective strategies. Knowledge of industry best practices and strong collaborative abilities.

Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.

Overview

7
7
years of professional experience
1
1
Language

Work History

Process Associate

Amazon Australia
07.2024 - Current
  • Checking the quality and quantity of goods received and maintaining records of received goods.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Accurately picking items from storage areas according to order specifications.
  • Reporting any issues related to inventory, equipment, or safety hazards to supervisors or management promptly.
  • Collaborating and communicating effectively with team members, supervisors, and other departments to ensure smooth warehouse operations.
  • Identifying opportunities to improve warehouse processes, reduce waste, and enhancing efficiency.

IT Support Engineer

Tec Skills Institute, Sydney Australia
01.2024 - 11.2024
  • Providing technical support to end users via phone, email and in-person.
  • Troubleshooting computer hardware and network devices, as well as replacing and upgrading parts.
  • Creating tickets on ticket tracking software and closing as per Service Level Agreement.
  • Configuring and troubleshooting user accounts and permissions on Microsoft Office365 and Active Directory.
  • Managing Microsoft Azure, Azure AD, and supporting Hybrid infrastructure environments.
  • Onboarding users, managing security groups, and configuring required access.
  • Setting up and supporting cloud accounts, MS Exchange, SharePoint, and AWS.
  • Configuring and troubleshooting various printers, scanners and multi-function devices.
  • Monitoring backups, ensuring data integrity and timely recovery.
  • Implementing and supporting VPN solutions for secure remote access for users.
  • Administering VMware and Hyper-V virtualization environments, optimizing resource allocation.
  • Preparing network documentation and knowledge base.

Console Operator

Pearl Energy
04.2018 - 12.2023
  • Oversaw computer systems and other automated processes.
  • Started, stopped, or adjusted systems or machinery to maintain safe and efficient operations.
  • Liaised with field operators, engineers, and management to ensure coordinated and efficient operations.
  • Performed routine inspections or checks of control systems and software to ensure proper functioning.
  • Managed and controlled the flow of fuel products through pipelines, storage facilities, and distribution systems.
  • Assisted in the scheduling of routine maintenance to prevent disruptions in service.

Education

Certificate - Management

Lennox College

Bachelor - Computer Science Engineering

Vinayaka Missions University

Certificate of Technical Studies - Disability Studies

Ambassador College
Melbourne, Australia
04.2001 -

Skills

Process analysis

Report analysis

Mobility support

Family communication

Personal care

System administration

Help desk support

Remote desktop support

Empathy and patience

Timeline

Process Associate

Amazon Australia
07.2024 - Current

IT Support Engineer

Tec Skills Institute, Sydney Australia
01.2024 - 11.2024

Console Operator

Pearl Energy
04.2018 - 12.2023

Certificate of Technical Studies - Disability Studies

Ambassador College
04.2001 -

Bachelor - Computer Science Engineering

Vinayaka Missions University

Certificate - Management

Lennox College

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