ABY RIVERA
Springfield,QLD
Summary
Developed exceptional customer service and organizational skills in fast-paced retail environment, looking to transition into new field. Skilled in inventory management and sales strategies, with proven ability to adapt and learn quickly. Aims to leverage these transferrable skills to contribute effectively in new professional setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Christmas Casual Retail Assistant
Peter Alexander Sleepwear- The Just Group
11.2024 - Current
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
- Processed transactions accurately and efficiently, resulting in reduced waiting times for customers during peak hours.
- Enhanced store sales by assisting customers in selecting appropriate gifts and decorations.
- Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
- Participated in staff meetings, sharing ideas for improving store performance during the busy holiday season.
- Partnered with fellow retail assistants to complete tasks quickly so that all customers were attended to in a timely manner.
- Wrapped gifts skillfully, providing an additional level of service that delighted shoppers and encouraged repeat visits.
Retail Assistant Manager
ALLY FASHION
11.2022 - 07.2024
- Greeting customers with exceptional service and assistance.
- Handling money at the register and using EFTPOS.
- Unboxing new inventory, price changing, putting new stock onto the store floor.
- Counting money in the morning and end of day for the register.
- Opening and closing the store independently and supervising the store and employees.
- Putting through refunds, exchanges and gift vouchers for customers.
- Creating and maintaining merchandise, doing visual merchandising all around the store.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Casual Retail Assistant
FOOTLOCKER
09.2022 - 01.2024
- Going to the back of the store to get specific shoe items for customers
- Good team player and using walkie talkies to talk to other team members
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Food Service Worker
KFC
12.2020 - 09.2022
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Utilized POS system to receive and process food and beverage orders.
- Adjusted food preparation methods in accordance with customer requests.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Processed customer payments and balanced cash drawers.
- Greeted customers and answered inquiries regarding menu items and specials.
Food and Beverage Attendant
NANDOS
01.2022 - 06.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
- Assisted customers with carry-out service.
Education
High School Diploma -
Woodcrest State College
Springfield, QLD11-2022
Skills
- Goal oriented
- Quick learner
- Collaborative mindset
- Energetic personality
- Adaptable and flexible
- Creative thinking
- Team leadership
- Store opening and closing
- Excellent written and verbal communication
- Teamwork and collaboration
- Friendly and helpful
- Problem-solving
- Customer service
- Honest and dependable
- Reliable and responsible
- Customer assistance
- Strong communication and interpersonal skills
- Multitasking Abilities
Certification
RSA Certificate (Responsible Service of Alcohol)
Certificate II in Financial Services
Certificate III in Fitness
Certificate III in Hospitality (Training Direct)
Blue Card (Childcare)
Certificate III in Vocational Skills & Pathways
Languages
Spanish
Full Professional
Timeline
Christmas Casual Retail Assistant
Peter Alexander Sleepwear- The Just Group
11.2024 - Current
Retail Assistant Manager
ALLY FASHION
11.2022 - 07.2024
Casual Retail Assistant
FOOTLOCKER
09.2022 - 01.2024
Food and Beverage Attendant
NANDOS
01.2022 - 06.2022
Food Service Worker
KFC
12.2020 - 09.2022
RSA Certificate (Responsible Service of Alcohol)
Certificate II in Financial Services
Certificate III in Fitness
Certificate III in Hospitality (Training Direct)
Blue Card (Childcare)
Certificate III in Vocational Skills & Pathways
High School Diploma -
Woodcrest State College
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