Aby Thankachan
SPRINGFIELD
Summary
Versatile and results-oriented professional with a track record of enhancing operational efficiency and customer satisfaction at Pacific Gas & Electric. Demonstrated expertise in operations management and team leadership, achieving significant improvements in employee performance and service quality. Skilled in problem-solving and adaptability, consistently meeting and exceeding employer expectations.
Overview
2
2
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Assistant Manager
Pacific Gas & Electric
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Customer Service Representative
BP
09.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Warehouse Worker
Warehouse Group
01.2024 - 10.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Kitchen Hand
Rasoiya
07.2023 - 09.2024
- Followed recipes and chef instructions to prepare food correctly.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Plated and presented food following chef requirements.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Bachelor of Nursing - Nursing
University of Southern Queensland
Ipswich, QLD 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Team motivation
Decision-making
Time management
Customer service
Adaptability and flexibility
Certification
Certificate 3 in Nursing or equivalent
Accomplishments
- Achieved 8 in IELTS by completing the exam with accuracy and efficiency.
- Attended 1st placement in a hospital with a select team of few nursing students at Greenslopes Private Hospital.
Timeline
Assistant Manager
Pacific Gas & Electric
10.2024 - Current
Warehouse Worker
Warehouse Group
01.2024 - 10.2025
Customer Service Representative
BP
09.2023 - Current
Kitchen Hand
Rasoiya
07.2023 - 09.2024
Bachelor of Nursing - Nursing
University of Southern Queensland
04.2001 -
Certificate 3 in Nursing or equivalent
Sales Essentials Certificate
First Aid Certificate
Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Safe Food Handling Certificate - National Restaurant Association.
Advanced Espresso Making Skills Certification - Specialty Coffee Association (SCA).
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