Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Acacia Argento

Jerrabomberra,Australia

Summary

Dynamic Account Manager with a proven track record at Brand Net, adept in client relationship management and exceeding sales KPIs. Leveraged expertise in Excel and determination to drive revenue growth and enhance customer satisfaction. Skilled in team development and utilizing the DISC model for improved communication and leadership.

Overview

8
8
years of professional experience

Work History

Account Manager

Brand Net
ACT
07.2024 - Current
  • Client relationship management
  • 1.
    Proactive Account Management:
    .
    Relationship Building: Regular check-ins and meetings with key accounts to understand their needs and provide solutions.
    .
    Consultative Selling: Advising accounts on product selections to ensure they stock items that will sell well, thereby maximising their revenue and satisfaction.
    .
    Upselling and Cross-selling: Identifying opportunities to introduce new products, recommend promotions, and provide account-specific discounts.
    2.
    Accountability and Performance Monitoring:
    .
    Revenue Tracking: Monitoring spend and identifying trends to manage growth and address declines.
    .
    Churn Management: Developing strategies to retain accounts showing a decrease in spend and addressing their concerns.
    .
    Reporting: Regular reports on account performance, customer satisfaction, and feedback.
    3.
    Account Support:
    .
    Direct Point of Contact: Each account (Tier 1 & Tier 2) will have a dedicated account manager to ensure swift resolution of queries and issues.
    .
    Enhanced Support: Tiered accounts (Tier 1 & Tier 2) will receive prioritised support, reducing wait times and improving satisfaction.
    4.
    Business Development:
    .
    New Account Onboarding: Streamlined onboarding process for new accounts, ensuring they receive guidance on product selection to set them up for success.
    .
    Marketing Strategies: Implementing B2B marketing initiatives to generate leads and convert them into active accounts.

Direct sales/ Customer Acquisition

Tanau & Associates
Canberra, ACT
04.2021 - 06.2024
  • Apply a high level of customer acquisition
  • Efficient ability to coach sales
  • Exceeding sales KPIs
  • Effective team management
  • Seeking to understanding customers
  • Sound level objection handling
  • Ability to create and run efficient and valuable leaders’ meetings

Team Member

BWS
Hawker, ACT
01.2020 - 07.2021
  • Provide excellent customer service
  • Aid in stocktake
  • High level of communication and liaison skills
  • Dealing with conflict and negotiation skills
  • Assist in financial intake
  • Monitoring and organising sale prices

Cashier operator

Woolworths
Hawker, ACT
08.2016 - 12.2019
  • Provide excellent customer service
  • High level of communication and liaison skills
  • Organising cash register financial intake

Education

UC Senior Secondary College Lake Ginninderra

Skills

  • Customer acquisition
  • Performing at KPIs
  • Team development
  • Management
  • Work ethics
  • Determination
  • Understanding of the DISC model
  • In house recruitment
  • Conducting interviews
  • Preparing and running meetings
  • Customer service
  • Liaison skills
  • Excel
  • Microsoft Word
  • PowerPoint
  • Time management
  • Learning skills
  • Adaptability
  • Independent work
  • Teamwork

Affiliations

  • (write down soccer club details)

References

References available upon request.

Timeline

Account Manager

Brand Net
07.2024 - Current

Direct sales/ Customer Acquisition

Tanau & Associates
04.2021 - 06.2024

Team Member

BWS
01.2020 - 07.2021

Cashier operator

Woolworths
08.2016 - 12.2019

UC Senior Secondary College Lake Ginninderra

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Acacia Argento