Acacia Hurae
Marsden,QLD
Summary
Experienced professional with a proven track record in the retail and fast-food sectors, specifically at Pet Barn. Exceptional skills in stock control and customer service management have resulted in improved store operations and increased customer satisfaction. Known for adaptability and outstanding communication abilities, consistently contributing to team success and operational efficiency.
Overview
4
4
years of professional experience
Work History
Store Person
Pet Barn
Loganholme, QLD
03.2023 - 10.2024
- Executed daily tasks using various equipment like pallet jacks.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Ensured a clean, safe, and welcoming store environment for customers and staff alike.
- Collaborated with team members to optimize store operations and achieve performance goals.
- Prepared merchandise for display, ensuring proper labeling, pricing, and organization on shelves.
- Resolved customer complaints professionally, providing solutions that met both their needs and company policies.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Crew Member
Hungry Jack's
Browns Plains, QLD
05.2022 - 01.2023
- Managed front counter and drive-thru operations.
- Managed customer orders and food preparation.
- Balanced multiple orders effectively without sacrificing performance.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Implemented proper food storage protocols, ensuring higher safety standards.
Crew Member
Mcdonald's
Meadowbrook, QLD
07.2020 - 12.2021
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
Marsden State High School
Waterford West, QLD11.2024
Skills
- Adaptable learning
- Heavy lifting
- Pallet jacking
- Workplace cleanliness
- Stock control
- Problem-solving
- Customer service management
- Store opening and closing
- Outstanding communication skills
- Willingness to learn new skills
- Excellent attention to detail
REFERENCES
ROBYN SAMATONA (Pet Barn)
0413687841
CHRISTIAN MURU (Hungry Jacks)
0494100098
VERNICA LEE (McDonald’s)
0413297084
Timeline
Store Person
Pet Barn
03.2023 - 10.2024
Crew Member
Hungry Jack's
05.2022 - 01.2023
Crew Member
Mcdonald's
07.2020 - 12.2021
Marsden State High School