Acacia Sharpe

• RECEPTIONIST - Advanced knowledge of scheduling appointments and managing the appointment book efficiently, handling patient confidentiality, attending to telephone calls, assisting any patient concerns in office and over the phone, coordinating with the dental team to ensure the patients’ needs are met and ability to work in a fast-paced environment. Handling sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
• DENTAL ASSISTANT - Providing chairside assistance during treatments, preparing the treatment room with instruments for dental procedures, always maintaining a safe and sterilized environment and supporting administrative tasks including record management.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.

• Demonstrate a high level of cleanliness with a key focus on safety
• Stock control and advanced understand and compliance with Compass Group & MMG procedures
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.

• Experience in training and performance evaluations of staff members, enforcing business rules and regulations including Workplace Health and Safety compliance of relevant policies and procedure requirements, dress codes and adequate break and shift times.
• Managing, Organizing and Facilitation Events of 800+ guests.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

To note, the absence of work between the role below (November 2021) and starting my next role (May 2022) was due to an extended leave for travelling.

• Role required to complete many business management roles as the business was short-staffed for the entire season.
• Stock take and ordering beverage supplies from different supplier chains.
• Assisted in hiring decisions by conducting interviews and selecting top-performing candidates for open positions within the food and beverage department.
• Introduced new menu items that boosted sales and attracted repeat clientele.
• Increased staff efficiency through regular training sessions and performance evaluations.
• Managed staff schedules and maintained adequate coverage for all shifts.

• Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
• Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Managed nightly closing duties including reconciling cash registers