Years of work/ life skills
Lacee Moorhouse
Cambridge Park,NSW
Summary
Passionate and dedicated to providing exceptional care and support to individuals with disabilities. Utilises strong communication and interpersonal skills to ensure client well-being. Deep understanding of personalised care plans and daily living assistance, enhancing the quality of life for clients. Tech-savvy innovator with hands-on experience in emerging technologies. Adept at identifying opportunities for enhancements and implementing effective solutions to drive productivity. Highly organised and dependable candidate excelling in managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to achieve team goals. Managerial professional with a proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Expert in retail management, driving sales growth through team collaboration, inventory management, customer service, staff training, problem-solving, and communication skills. Enthusiastic about creating positive shopping experiences and optimising store performance.
Overview
25
25
1
1
National police check
1
1
Manual driver's license
Work History
Disability Support Worker
self-employed
02.2022 - 03.2025
- Access community social and recreation activities [swimming, Zumba, Zoo, shopping, doctors, optometrist, hairdressers, etc.], Respite 7 to 14 days. [I relocated to Penrith]
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Conducted in-home visits to provide supportive services.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Monitored client vital signs, administered medications, changed urinary catheters and tracked behaviours to keep healthcare and family well-informed.
- Drove clients safely to social activities and appointments.
- Provided personalised support to individuals with disabilities, enhancing daily living skills and independence.
- Developed tailored care plans based on client assessments and individual needs.
- Implemented effective communication strategies to build rapport with clients and families.
- Monitored client progress, adjusting care plans as necessary to meet evolving needs.
- Ensured compliance with health and safety regulations, promoting a safe working environment for all clients.
- Assisted in daily living activities by dressing, grooming, bathing, and toileting patients.
Retail Manager [started as Weekends]
Quinn’s Myall Street Newsagency
10.2017 - 09.2019
- Customer service, running the lotto and selling scratch, stocking and selling of tobacco products, improved sales and managing staff. [closed down]
- Managed inventory levels, ensuring accurate stock management and timely replenishment.
- Led daily operations to enhance customer experience and streamline workflows.
- Trained and mentored staff on product knowledge and customer service best practices.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Fostered a positive work environment, promoting teamwork and employee engagement.
- Collaborated with suppliers to negotiate favourable terms and improve product offerings.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Traffic Controller & Manager
Dialtone Traffic Control
01.2015 - 12.2017
- Administration/office work, setting up and removal of traffic control signage, Reading Traffic control plans and implementing them, driving work trucks, filling out safe work method statements, shed and truck maintenance, onsite inspections, face-to-face with clients
- Manager of the Dubbo branch before it closed down, as the head office was in Wollongong.
- Scheduling crews, checking required action plans and implementing jobs, opening and closing the shed, checking stock and trucks, scheduling truck and equipment maintenance, and customer service with clients in person, by phone, and online. [closed down]
- Implemented traffic control plans, adapting to changing site conditions and regulations.
- Coordinated traffic flow to ensure safety and efficiency at work sites.
- Trained and mentored junior traffic controllers on safety protocols and operational procedures.
- Assessed site risks and developed strategies to mitigate hazards for workers and motorists.
- Collaborated with law enforcement and construction teams to facilitate smooth operations.
- Conducted regular inspections of traffic control equipment, ensuring compliance with standards.
- Assembled signs and cones to direct traffic through construction sites.
- Monitored site activities, identifying hazards and implementing corrective actions.
- Coordinated traffic flow to ensure safety and efficiency at construction sites.
- Stood for 12 hours (with short breaks) with "Stop/Slow" paddle directing traffic.
Childcare Assistant
Goodstart Early Learning Preschool
05.2011 - 12.2014
- I specialised in caring for children with special needs. {PEG tube feeding [percutaneous endoscopic gastrostomy], hand-eye coordination games, bathroom assistance/hygiene care}.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Fostered positive relationships with children, enhancing emotional and social development through engaging activities.
- Implemented educational programs, promoting early literacy and numeracy skills in a nurturing environment.
- Monitored child progress and behaviour, providing feedback to parents and guardians during regular meetings.
- Maintained a safe and clean classroom environment, adhering to health and safety regulations consistently.
- Kept children between the ages of newborn and 6 safe and secure with vigilant oversight.
Check Out Operator & Floor
Big W
11.2009 - 03.2011
- Customer service, handling money, sales, computer and till experience, packing shelves, administration and fitting rooms, lay-by skills, home entertainment, and photo lab knowledge. I am multi-skilled in all areas of Big W.
- Operated machinery to ensure efficient product flow and minimise downtime.
- Monitored inventory levels, restocking as necessary to maintain optimal supply.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed customer transactions efficiently, ensuring accurate cash handling and receipt management.
- Maintained organised checkout area, enhancing customer experience through cleanliness and accessibility.
- Assisted customers with product inquiries, providing knowledgeable support to facilitate informed purchasing decisions.
Chef Assistant [ Morning Shift]
Private Hospital
05.2007 - 11.2009
- Kitchen assistant {caring for patients, preparing food, cleaning and hygiene.}
- Assisted in meal preparation and ensured adherence to dietary guidelines for patients.
- Maintained cleanliness and sanitation of kitchen equipment and work areas, promoting food safety standards.
- Supported head chef in inventory management, including tracking supplies and ordering materials as needed.
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Pub/motel Manager
Ballimore Inn
02.2008 - 09.2009
- Customer service, Administration and receptionist, Cleaning, organising of stock and accounts, Hygiene, Bar and Gaming Duties, kitchen duties including food preparation, and functions and accommodation. [Owner sold business]
- Oversaw daily hotel operations, ensuring exceptional guest experiences and efficient service delivery.
- Developed and implemented operational policies to enhance productivity and streamline processes.
- Trained and mentored staff on best practices in food and beverage service.
- Managed daily pub operations, ensuring high standards of service and customer satisfaction.
- Enhanced pub atmosphere by organising regular events, live music, and themed nights.
- Closed out cash register and prepared cashier report at close of business.
- Monitored and adjusted pricing, discounts and promotions to maximise profitability.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Developed and implemented strategic initiatives to enhance member engagement and retention.
- Oversaw daily bar operations, ensuring exceptional customer service and efficient workflow.
- Oversaw day-to-day operations of 6-room motel with a staff of 2 employees.
Bar Attendant
Castlereagh Hotel
09.2006 - 07.2008
- Customer service, Food preparation, Cleaning, stock and accounts organisation, Hygiene, Bar and Gaming Duties, operating and servicing TAB and Poker/Cardie machines. [Owner sold business]
- Maintained cleanliness and organisation of bar area, ensuring compliance with health and safety regulations.
- Trained new staff on bar procedures, enhancing team performance and service quality.
- Implemented operational improvements that streamlined service delivery during peak hours, enhancing efficiency.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Checked ID cards and verified that bar guests were of legal age.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maintained a clean and organised bar area, ensuring a welcoming atmosphere for patrons.
- Managed bar gaming operations, ensuring compliance with regulations and providing excellent customer service.
- Trained new staff on gaming procedures and customer engagement techniques to enhance service quality.
- Monitored gaming equipment performance, troubleshooting issues to minimise downtime and improve user experience.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Lifted, carried and placed objects weighing up to 25kg plus without assistance.
- Processed $50 to $3000 in customer monetary transactions daily (TAB, Cardies) and balanced the register at the end of the shift.
- Lifted, carried and placed objects weighing up to 25kg plus without assistance.
- Processed $50 to $1500 in customer monetary transactions (anything higher was a cheque) daily and balanced the register at the end of my shift.
Bar Attendant
Tattersons Hotel/Motel
09.2005 - 06.2006
- Administration/office work, Customer service, Cleaning, organising of stock and accounts, Hygiene, Bar and Gaming Duties, operating and servicing TAB and poker machines and accommodation. [ I relocated]
- Delivered exceptional customer service by efficiently managing drink orders and addressing patron inquiries.
- Maintained cleanliness and organisation of bar area, ensuring compliance with health and safety regulations.
- Developed cocktail recipes that increased customer satisfaction and contributed to menu diversity.
- Checked ID cards and verified that bar guests were of legal age.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Restocked ice, condiments, and snacks.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Processed $50 to 2000 in customer monetary transactions, daily (cash out, cardies, TAB winnings) and balanced the register at the end of the shift.
- Lifted, carried and placed objects weighing up to 25kgs plus without assistance.
Kitchen Hand / Customer Service
Eagle Boys Pizza
07.2003 - 08.2005
- Customer service, Cleaning, Food Preparation, Cooking, Hygiene and Stocktaking.
- Assisted in food preparation and assembly for high-volume pizza production.
- Maintained cleanliness and organisation of kitchen workspace to ensure compliance with health standards.
- Trained new staff on food handling procedures and kitchen workflows to enhance productivity.
- Supported team members by efficiently managing ingredient inventory and restocking supplies.
- Operated kitchen equipment, including ovens and mixers, following safety protocols. Sanitised pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Lifted and carried heavy materials.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Chemist's Assistant
O'Donnell's Pharmacy
04.2000 - 02.2005
- Customer service, Administration/office work, organising of stock and accounts, Housekeeping, serving/filling prescriptions. Highly motivated and able to work unsupervised.
- Conducted quality control tests to ensure the accuracy of pharmaceutical products.
- Assisted in preparing and compounding medications under licensed pharmacist supervision.
- Prepared chemical solutions and reagents, contributing to efficient laboratory operations and the timely completion of projects.
- Collaborated with team members to organise promotional displays and optimise store layout for customer engagement.
- Processed transactions efficiently, ensuring prompt service and accuracy in cash handling.
- Supported the sales team by preparing merchandise for display and restocking shelves regularly.
- Engaged with customers to build rapport, fostering long-term relationships and repeat business opportunities.
Education
School Certificate - English, Math's, Science, Geography, History and computers
Dubbo Senior Campus
Dubbo, NSW01.2003
Some College (No Degree) -
Moree Tafe
Moree, NSWSome College (No Degree) -
Tafe & Licenses
Dubbo, NSWSkills
- Companionship and personal hygiene support
- Team leadership
- Client engagement strategies
- Effective problem solving
- Household management proficiency
- Client transportation services
- Short-term caregiving support
- Proficient in two-way communication
- Traffic management supervisor
- Valid driver's license in NSW
- Team coordination expertise
- Customer service proficiency
Accomplishments
- Supervised team of 6 staff members.
- Documented and resolved the traffic plan, which led to the continuation of traffic.
- Achieved certificates by completing NDIS modules with accuracy and efficiency.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Completed the manager training program.
Certification
- NDIS - supporting safe and enjoyable meals
- NDIS - supporting the effective communication module
- NDIS - Quality, Safety and You Worker Module
- OH&S - Occupational Health and Safety
- HLT07 - Health training package certificate, Lifestart
- Senior First Aid
Languages
English
Native or Bilingual
Work Preference
Work Location
RemoteHybridImportant To Me
Work-life balanceWork from home optionPortfolio
FEATURED
reference letter
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Disability Support Worker
self-employed
02.2022 - 03.2025
Retail Manager [started as Weekends]
Quinn’s Myall Street Newsagency
10.2017 - 09.2019
Traffic Controller & Manager
Dialtone Traffic Control
01.2015 - 12.2017
Childcare Assistant
Goodstart Early Learning Preschool
05.2011 - 12.2014
Check Out Operator & Floor
Big W
11.2009 - 03.2011
Pub/motel Manager
Ballimore Inn
02.2008 - 09.2009
Chef Assistant [ Morning Shift]
Private Hospital
05.2007 - 11.2009
Bar Attendant
Castlereagh Hotel
09.2006 - 07.2008
Bar Attendant
Tattersons Hotel/Motel
09.2005 - 06.2006
Kitchen Hand / Customer Service
Eagle Boys Pizza
07.2003 - 08.2005
Chemist's Assistant
O'Donnell's Pharmacy
04.2000 - 02.2005
School Certificate - English, Math's, Science, Geography, History and computers
Dubbo Senior Campus
Some College (No Degree) -
Moree Tafe
Some College (No Degree) -
Tafe & Licenses
Similar Profiles
Andrew BassAndrew Bass
Investment Advisor at Self-EmployedInvestment Advisor at Self-Employed
Kristin L. TarpleyKristin L. Tarpley
Mobile Notary Public at Self-employedMobile Notary Public at Self-employed
Alexander BirnieAlexander Birnie
Planning & Strategic Land Consultant at Self-EmployedPlanning & Strategic Land Consultant at Self-Employed
Grace SandovalGrace Sandoval
Commissioned Artist at Self-employedCommissioned Artist at Self-employed
Nya BoyleNya Boyle
Childcare Educator at OSHClubChildcare Educator at OSHClub