Ace Coskun
Melbourne,VIC
Summary
Experienced with building customer relationships and driving sales. Achieved significant customer base expansion post-Covid, demonstrating exceptional customer service and merchandising expertise. Uses effective communication and product knowledge to meet customer needs. Have a track record of maintaining high customer satisfaction and achieving sales goals by being a dependable team player and working autonomously when needed.
Overview
6
6
years of professional experience
Work History
Retail Sales Representative
Coffee Mio
03.2024 - Current
- Acquire and on-board new sales accounts to add to the current retail customer portfolio
- Providing customers with a positive customer service and support experience
- Fulfill, invoice and upsell customer order requests from stock on hand
- Merchandise product on shelves and negotiate preferred location of shelf space
- Built up a great rapport with retail stores
- Improved brand awareness and knowledge
- Provided exceptional customer service by resolving customer inquiries and complaints in a timely manner
Store Team Leader
Crown Currency Exchange
10.2021 - 03.2024
- Responsible for the day-to-day operational aspects of the store, managing the store currency levels to achieve targets and supporting team members
- Providing exceptional customer service and liaising with a wide range of customers, whether it be face-to-face, over the phone, or by email
- To think commercially as well as the ability to work within a small, focused team environment
- Have sound planning and organisational skills
- Retail and cash handling experience in foreign exchange
- Building a huge customer base post-Covid with repetitive customers who only want to be served by me and my staff
- Led a team of employees to achieve store sales targets and goals consistently.
- Trained new employees on store operations, customer service skills, and product knowledge.
- Ensured compliance with company policies and procedures, maintaining a safe work environment for all team members.
Reservation Sales Consultant
Viva! Holidays Limited (ex. Qantas Holidays)
01.2019 - 01.2020
- Answer inbound phone calls from customers including mostly Travel Agents
- Identify the customers holiday package or travel needs
- Assist the customer in creating and booking an innovative holiday solution using the relevant reservation and support systems
- Identify opportunities to up-sell or cross-sell products with a focus on preferred suppliers
- Identify and provide appropriate service recovery to customers who report dissatisfaction with service with a focus on first point of contact resolution
- Built ongoing relationships with customers using proven sales techniques and reached all KPIs every month
Education
Certificate IV - Travel and Tourism
Jetset Training College
Melbourne, VIC01.2018
Bachelor of Business - Marketing
Swinburne University
Hawthorn, VIC01.2002
Associate Diploma of Business - Marketing
Northern Metropolitan Institute of TAFE
Preston, VIC01.1998
Skills
- Excellent customer service skills
- Ability to build relationships
- Ability to liaise with diverse individuals
- Passionate about sales
- Ability to recognise sales opportunities
- Effective questioning techniques
- Merchandise replenishment
- Brand representation
- Conflict Resolution
- Money Management
- Retail merchandising expertise
- Ability to work Autonomously
Hobbies and Interests
- Socialising
- Travel
- Dining Out
References
References can be provided on request.
Extra Curricular Work
I really enjoy working at the Federal, State and Local Elections in any capacity when they come up.
Languages
Turkish
Native or Bilingual
Timeline
Retail Sales Representative
Coffee Mio
03.2024 - Current
Store Team Leader
Crown Currency Exchange
10.2021 - 03.2024
Reservation Sales Consultant
Viva! Holidays Limited (ex. Qantas Holidays)
01.2019 - 01.2020
Bachelor of Business - Marketing
Swinburne University
Associate Diploma of Business - Marketing
Northern Metropolitan Institute of TAFE
Certificate IV - Travel and Tourism
Jetset Training College
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