Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Achal Mohan

Ballina,NSW
Achal Mohan

Summary

Proven leader in hospitality management, excelling in operations improvement and team development at Ingest Burger Restaurant. Skilled in multi-unit management and customer relationship management, I have a track record of enhancing guest satisfaction and driving sales growth. Leveraging staff training and development expertise, I've consistently fostered high-performance teams, achieving significant operational efficiencies.

Overview

15
years of professional experience
1
Certification

Work History

Ingest Burger Restaurant

Area Manager
03.2023 - 06.2024

Job overview

  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Dedicated to expanding client bases by building lasting relationships.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Developed sales strategy based on research of consumer buying trends and market conditions.

Movenpick Hotels & Resorts, Accor Group

Restaurant Manager
03.2022 - 02.2023

Job overview

  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Prime Food Company

Restaurant Manager
12.2017 - 02.2022

Job overview

Burj Al Arab Jumeirah

Restaurant Waiter
12.2011 - 11.2016

Job overview

  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Met with chef to review daily specials and menu changes.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.

One & Only Royal Mirage, Kerzner International

Restaurant Waiter
09.2010 - 11.2011

Job overview

Leela Kempinski India

Hotel Management Trainee
10.2009 - 03.2010

Job overview

  • Collaborated with team members to ensure seamless guest experience throughout their stay.
  • Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.
  • Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Welcomed guests to facility, addressed complaints and found solutions to problems.
  • Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
  • Answered telephone calls and emails to assist customers in making reservations.
  • Conducted regular room inspections, ensuring adherence to high-quality standards for guest comfort and safety.
  • Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage.
  • Increased revenue with upselling techniques and promoting hotel amenities to guests.
  • Maintained positive lobby presence, pleasantly greeting guests and employees.

Education

Madurai Kamaraj University
India

Master Of Business Administration from Human Resources Management & Marketing
03.2017

University Overview

Kerala University
India

Bachelor Of Arts from Hotel Management
03.2010

University Overview

Skills

  • Staff Management
  • Operations Management
  • Relationship building and management
  • Team Development
  • Goals and performance
  • Performance Management
  • Operations
  • Staff Training and Development
  • Controlling costs
  • Customer Relationship Management
  • Quality Assurance
  • Database Management
  • Staff Scheduling
  • Business Development
  • Sales expertise
  • Recruitment and hiring
  • Systems and software expertise
  • Customer Service
  • Attention to Detail
  • Leadership skills
  • Operations Improvements
  • Policies and Procedures
  • Team Building Practices
  • Decision-Making
  • Sales Forecasts
  • Action Plans
  • Multi-unit management
  • Human Resource Management
  • Budget Preparation

Certification

1.HACCP Certified

2.Best Employee

Timeline

Area Manager
Ingest Burger Restaurant
03.2023 - 06.2024
Restaurant Manager
Movenpick Hotels & Resorts, Accor Group
03.2022 - 02.2023
Restaurant Manager
Prime Food Company
12.2017 - 02.2022
Restaurant Waiter
Burj Al Arab Jumeirah
12.2011 - 11.2016
Restaurant Waiter
One & Only Royal Mirage, Kerzner International
09.2010 - 11.2011
Hotel Management Trainee
Leela Kempinski India
10.2009 - 03.2010
Madurai Kamaraj University
Master Of Business Administration from Human Resources Management & Marketing
Kerala University
Bachelor Of Arts from Hotel Management

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Achal Mohan