Achini Fernando

• Client Relationship Management: Ensure seamless interactions between clients and laboratory services by managing the team that address the general inquiries, technical questions and resolving issues related to reports, sample logistics, and service delays.
• Operational Excellence: Manage the lifecycle of samples within organisational IT systems (CRM, LIMS, and customer interfaces), ensuring accuracy and efficiency in data handling and logistics coordination.
• Team Leadership: Enabled team members to meet client expectations through performance reviews, feedback, and development of performance improvement plans while promoting a culture of continuous improvement.
• Results Delivery: Supervises the progress of results with the laboratory team and with subcontracting laboratories, ensuring timely delivery of results. Collaborated with technical teams to explain findings, resolve deviations, and address client concerns effectively.
• Strategic Collaboration: Provided insights on customer requirements to Business Development and Management teams, fostering growth and enhancing the scope of analytical services.
• IT Systems Expertise: Master and train clients on ornizational IT tools (ComLIMS, CRM, eLIMS, and customer web interfaces) to streamline sample tracking and project management.
• Financial Reporting: Generate and analyse monthly financial reports to track operational performance, identify trends, and provide actionable insights to management for strategic decision-making.
• Quality and Compliance: Ensure adherence to laboratory quality standards, Code of Ethics, and regulatory requirements by monitoring impartiality, conflicts of interest, and procedural compliance.

Additional Contributions:

• Facilitate sample registration, logistics coordination, and client interface demos to enhance service delivery.
• Support sales and marketing initiatives, including conferences and client engagements, as a champion user for customer IT interfaces.
• Acted as the ComLIMS Responsible for Australia wide, ensuring optimal use of system capabilities.
• General support to the Business Development team in all aspects of sales and marketing, including set-up and presence at conferences.
• Engage with a cross functional team (local and global) to ensure delivery of projects and development of plans.

• Conduct advanced microbiological analyses, including microbial identification, quantification, and antimicrobial susceptibility testing using techniques such as PCR, ELISA.
• Manage and maintain laboratory instruments, ensuring calibration, validation, and troubleshooting.
• Perform environmental monitoring, and contamination control in compliance with GLP, GMP, and ISO standards in food and environmental samples.
• Document and interpret test results, preparing detailed technical reports and presenting findings to cross-functional teams.
• Collaborate with multidisciplinary teams on audits, method validation, and quality assurance initiatives.
• Ensure strict adherence to laboratory safety guidelines, risk assessments, and biosafety regulations while managing hazardous materials and biohazardous samples.
• Interpret test findings, analyse, enter, report and review results in the context of the test purpose
• Performed complex analyses in a fast-paced laboratory, ensuring timely and accurate data delivery

• Interpreted management directives to develop and document efficient administrative processes.
• Coordinated with universities to facilitate student enrollments and ensure seamless communication.
• Advised international students on course selections and career pathways, tailoring recommendations to individual goals.
• Assisted Migration Agents in preparing documentation and managing high-volume visa application processes.
• Ensured timely and accurate completion of administrative tasks to support organizational efficiency.
• Identified and resolved operational challenges, implemented improvements, and consistently delivered exceptional customer service.