Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Achol Arkangelo

Belmore,NSW

Summary

Responsible, caring, and dedicated individual with a strong commitment to achieving success in every task I undertake. My objective is to consistently leverage my skills for the benefit of my employer within my designated role. I am devoted to performing diligently to the best of my abilities at all times while maintaining a positive outlook. I possess a genuine enthusiasm for learning, as it presents valuable challenges that foster my growth and development. Whether working independently or as part of a team, I am a quick and committed learner who collaborates effectively with colleagues.

Overview

7
7
years of professional experience

Work History

Bartender/Wait Staff

The log cabin
Penrith, NSW
09.2024 - Current
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Served food and beverages to patrons and confirmed complete orders.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees on restaurant procedures and plating techniques.

Room Service Attendant

Pullman hotel
Penrith, NSW
05.2024 - 09.2024
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
  • Ensured positive guest experiences with prompt response to special requests and additional services.

Room Service Attendant

Holiday Inn
Parramatta, NSW
08.2023 - 05.2024


  • Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
  • Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.

Room Attendant

Astina Suites
Penrith, NSW
05.2023 - 08.2023
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
  • Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.

Team Leader

Quest Serviced Apartments
Penrith, NSW
03.2022 - 05.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.

Disability Support Worker

Tender-care disability
Bankstown, NSW
02.2021 - 03.2022
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Kept detailed daily logs with care actions, patient behaviour's, and incidents.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.

Warehouse Worker

H&M Warehouse
Eastern Creek, NSW
08.2020 - 01.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.

Administrative Assistant

Earthscape land works
Sydney , NSW
05.2019 - 08.2020
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Implemented new software and technology solutions to enhance office productivity.
  • Maintained filing system for important documents such as contracts and invoices.
  • Coordinated scheduling and logistics for staff meetings and corporate events.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.

Crew Member

McDonald's
Mount Druitt
07.2018 - 05.2019
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Took orders from patrons and input selections into store computer system.
  • Upheld high standards of productivity and quality in operations.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Education

St Andrews College Marayong

Cert III Business Administration

Responsible Service of Alcohol (RSA)

Cert III Beauty Services

Cert II Work And Vocational Pathways

Genreal Construction Induction (WHS)

Skills

  • Strong organisational and time-management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Proficient in various cleaning techniques and maintaining cleanliness in different areas
  • Problem solving abilities
  • Outstanding customer service
  • Patience and tolerance
  • Handling difficult customers

Languages

  • English Arabic Dinka

Timeline

Bartender/Wait Staff

The log cabin
09.2024 - Current

Room Service Attendant

Pullman hotel
05.2024 - 09.2024

Room Service Attendant

Holiday Inn
08.2023 - 05.2024

Room Attendant

Astina Suites
05.2023 - 08.2023

Team Leader

Quest Serviced Apartments
03.2022 - 05.2023

Disability Support Worker

Tender-care disability
02.2021 - 03.2022

Warehouse Worker

H&M Warehouse
08.2020 - 01.2021

Administrative Assistant

Earthscape land works
05.2019 - 08.2020

Crew Member

McDonald's
07.2018 - 05.2019

St Andrews College Marayong

Cert III Business Administration

Responsible Service of Alcohol (RSA)

Cert III Beauty Services

Cert II Work And Vocational Pathways

Genreal Construction Induction (WHS)

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Achol Arkangelo