Achutam Raut
Summary
Highly motivated, trustworthy, and versatile individual with a strong work ethic. Known for integrity, hard-working nature, and enthusiasm for all tasks. Possesses excellent organizational skills and is proactive in taking initiatives to ensure smooth operations and adherence to standards. Customer service-focused background in hospitality as a Beverage Director, with extensive expertise and knowledge of beer, fine wines, and spirits. Consistently elevated restaurant standards by delivering quality beverages and exceptional service throughout a 4-year career. Excels in managing employees throughout the hiring, training, and scheduling processes.
Overview
4
4
years of professional experience
4
4
Certification
Work History
Bar Supervisor
Terrigal Beach House
12.2023 - Current
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
- Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
Restaurant Duty Manager
Mercure Sydney
12.2022 - 12.2023
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
Food and Beverage Supervisor
Mercure Sydney
07.2021 - 12.2022
- Manage and lead front-of-house and back-of-house staff, including servers, bartenders, cooks, and support personnel, by assigning tasks and responsibilities
- Ensure excellent customer service by addressing guest concerns, handling special requests, and maintaining a welcoming atmosphere
- Oversee food and beverage preparation and presentation to maintain high standards of quality and consistency
- Monitor and manage inventory levels, order supplies, and track food and beverage stock to prevent shortages or wastage
- Collaborate with the chef or kitchen staff to create and update menus, ensuring menu items are prepared as described
- Ensure compliance with food safety and sanitation regulations, conducting regular inspections to maintain a safe and clean environment.
Night Auditor
Mercure Sydney
04.2023 - 11.2023
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Process invoices, post checks to vendors and distribute employee checks
- Reconcile accounts
- Balance the cash drawer and log receipts.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Bartender
The Locker Room
06.2022 - 01.2023
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers' identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience.
Café All-Rounder
Binky & Co
04.2020 - 03.2021
- Interacting with customers and taking orders
- Using the coffee machine, blender and other kitchen machinery to prepare drinks
- Clearing and cleaning tables
- Taking payment and handling cash
- Restocking items on shelves and in fridges and freezers
- Maintaining food hygiene and safety standards
- Ensuring all processes run smoothly to support management.
Food and Beverage Team Leader
Mercure Sydney
03.2022 - 06.2022
- Manage, train, and schedule front-of-house and back-of-house staff, including servers, bartenders, cooks, and support personnel
- Ensure exceptional customer service by resolving guest complaints, taking special requests, and maintaining a welcoming atmosphere
- Manage inventory levels, order supplies, and monitor food and beverage stock to prevent shortages or wastage
- Collaborate with the chef or kitchen staff to create, update, and price menus, and ensure menu items are prepared as described.
Food and Beverage Attendant
Mercure Sydney
04.2022 - 06.2022
- Greet customers and take orders
- Serve food and beverages
- Clean and set up tables
- Resolve customer complaints
- Handle cash and credit card transactions
- Work in a team to deliver excellent customer service.
Education
Hospitality Administration And Management
Kordon Institute of Technology
01.2024
Bachelor of Accountancy - Accounting And Business Management
Kings Own Institute
10.2022
High School Diploma -
Liverpool International College
05.2018
Skills
- Excellent listening and communication skills
- Demonstrated initiative and self-direction
- Excellent problem-solving capabilities
- Food presentation
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Shift Management
- Food Service Background
Certification
- RSA
- RCG
- ARCG
- Food Handler Certificate
Timeline
Bar Supervisor
Terrigal Beach House
12.2023 - Current
Night Auditor
Mercure Sydney
04.2023 - 11.2023
Restaurant Duty Manager
Mercure Sydney
12.2022 - 12.2023
Bartender
The Locker Room
06.2022 - 01.2023
Food and Beverage Attendant
Mercure Sydney
04.2022 - 06.2022
Food and Beverage Team Leader
Mercure Sydney
03.2022 - 06.2022
Food and Beverage Supervisor
Mercure Sydney
07.2021 - 12.2022
Café All-Rounder
Binky & Co
04.2020 - 03.2021
Hospitality Administration And Management
Kordon Institute of Technology
Bachelor of Accountancy - Accounting And Business Management
Kings Own Institute
High School Diploma -
Liverpool International College
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