Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Acrom Akoi

Melbourne

Summary

Experienced financial professional with over 10 years in the financial and customer service field aiming to fulfill customer's need within a dynamic and diverse team. Driven to bring value through extended knowledge of financial products, services and branch operations, and complains to find adequate resolutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Specialist - Team Leader

Great Southern Bank
04.2023 - Current
  • Resolve service/product problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem to the customer's satisfaction.
  • Raise and submit customer complaints.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Retail Personal Banker

Pinnacle Bank
11.2017 - 07.2022
  • Manage customer accounts; open, close and oversee transactions .
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Expanded client base by promoting new financial products.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained staff on operating procedures and company services.

Aged and Disabled Waiver Provider

Department Of Health & Human Services
12.2020 - 06.2022
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-to-day duties accurately and efficiently.
  • Increased customer satisfaction by resolving issues.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Education

Associate of Applied Science - Associate of Applied Science

Metropolitan Community College
Omaha, Nebraska

Skills

  • Financial Advising
  • Client relationship management
  • Compliance risk management
  • Banking
  • Customer Data Confidentiality
  • Organizational environment
  • Calm and Professional Under Pressure
  • Cultural Awareness
  • Customer Care

Affiliations

Amuol Gemdit Community - USA

( Secretary of Information)

Certification

- Managing Customer Complaints

- Fraud Awareness

- Emergency Management

- Cuscal: Customer Contact Centre ﴾2101﴿



Languages

Arabic
Limited Working
English
Full Professional

Timeline

Customer Service Specialist - Team Leader

Great Southern Bank
04.2023 - Current

Aged and Disabled Waiver Provider

Department Of Health & Human Services
12.2020 - 06.2022

Retail Personal Banker

Pinnacle Bank
11.2017 - 07.2022

Associate of Applied Science - Associate of Applied Science

Metropolitan Community College

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Acrom Akoi