Ada Scholten
Heathmont
Summary
Dynamic and results-driven professional with experience at Chatime, excelling in POS operations and complaint resolution. Proven ability to enhance customer satisfaction and streamline processes, while effectively training team members. Strong multitasking and organizational skills, coupled with a commitment to delivering exceptional service and fostering positive client relationships.
Overview
2
2
years of professional experience
Work History
Fast Food Worker
Chatime
09.2023 - Current
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Processed orders on POS system and accepted cash and charge payments.
- Trained newly hired employees on routine tasks and customer service.
- Made change and returned correct cash and coin to patrons.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Accurately operated cash register to process customer payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Created and maintained detailed database to develop promotional sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Assistant Volunteer Coach
St Andrews Cricket Club
09.2024 - 04.2025
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Assisted in developing marketing materials to promote coaching services.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Utilized various coaching models and techniques to maximize client success.
- Developed relationships with clients to provide ongoing support and encouragement.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Volunteer
Aquinas College
04.2024 - 12.2024
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Facilitated community outreach to expand participation and support.
- Led group discussions and activities to meet different community needs.
- Exhibited excellent communications and customer service relations skills.
- Monitored progress towards service plan goals.
Education
Aquinas College
Ringwood, VIC11-2025
Certificate II in Apparel, Fashion & Textiles - Fashion Design
Box Hill Institute of TAFE
Melbourne, VIC10-2024
Skills
- Proficient in POS operations
- Regulatory adherence
- Complaint resolution
- Scheduling
- Problem resolution
- Product and service solutions
- Multitasking and organization
- Returns processing
- Customer assistance
Timeline
Assistant Volunteer Coach
St Andrews Cricket Club
09.2024 - 04.2025
Volunteer
Aquinas College
04.2024 - 12.2024
Fast Food Worker
Chatime
09.2023 - Current
Aquinas College
Certificate II in Apparel, Fashion & Textiles - Fashion Design
Box Hill Institute of TAFE
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