Adaeze Mbah
Toowoomba,Queensland
Summary
With a proven track record at the University of Nigeria Nsukka, I excel in hardware maintenance and critical thinking, enhancing team productivity by 95%. My expertise spans IT troubleshooting to effective communication, ensuring streamlined operations and student satisfaction. Renowned for adaptability, I lead with innovation in technology education and system improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technologist
University of Nigeria Nsukka
10.2017 - 02.2022
- Mentored junior team members to enhance their technical skills and improve overall team productivity.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
- Conducted comprehensive system analysis to identify areas for improvement, leading to more streamlined operations and reduced costs.
- Introduced automation scripts, cutting down on manual data entry errors.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Attended training committees that wrote training modules for equipment operation and testing.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Creation of Blogs using Blogger and WordPress for students in the Department
- Quickly solved students’ issues daily with a 95% success rate.
- Responded promptly to telephone calls and electronic mail, maintaining students’ satisfaction.
- Resolving most tickets on the first response.
Computer Science Teacher
Elkanah Home Schools
05.2015 - 05.2016
- Created clear, engaging lessons to draw interest and develop students' to computer studies.
- Conducted workshops on emerging technologies to promote interest in continued education within the field of computer science.
- Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
- Maintained orderly classroom stocked with appropriate supplies.
- Evaluated student progress through regular assessments, providing constructive feedback for continuous improvement.
Education
Master of Science - Information Technology
University of Southern Queensland
Toowoomba, QLD02.2024
Skills
- Hardware maintenance
- Quality control guidelines
- IT Troubleshooting
- Critical Thinking
- Adaptability and Flexibility
- Team Collaboration
- HTML
- JAVA
- JavaScript
- CSS
- GIT
- Microsoft Office Suites
- Communication skills (Both verbal and written)
Certification
- Web Development (Udemy) - In Progress
- Technical Support Fundamentals (Coursera) 2022
- Advanced Digital Appreciation Program for Tertiary Institution (ADAPTI) 2021
- Advanced Digital Appreciation Program for Tertiary Institution (ADAPTI) 2018
- Certificate of National Youth Service (NYSC) 2017
- Diploma in Web Development 2012
Languages
English
Full Professional
Timeline
Technologist
University of Nigeria Nsukka
10.2017 - 02.2022
Computer Science Teacher
Elkanah Home Schools
05.2015 - 05.2016
Master of Science - Information Technology
University of Southern Queensland
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