ADAM ABASI
Madeley,WA
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of data analytics and data visualization. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Operations Manager
Cocoons Sda Care
Perth, WA
02.2024 - Current
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments, including sales, marketing, finance, and human resources. To ensure efficient operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Service Manager
Cocoons Sda Care
Perth, WA
05.2023 - 02.2024
- Analyzed data, identified trends, and provided insights using data driven approach
- Identified improvement opportunities to evaluate and report on performance within the timely forecast and Reconciliation process
- Developed and maintained positive relationships with customers to build rapport and trust
- Met with customers to discuss service needs and offer available solutions
- Implemented strategies to increase customer service satisfaction ratings.
Team Leader
Cocoons Sda Care
Perth, WA
11.2022 - 05.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Supervised team members to confirm compliance with set procedures and quality requirements
- Worked with team to identify areas of improvement and devised solutions based on findings
- Built strong relationships with customers through positive attitude and attentive response
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Reviewed, implemented and updated company records related to team activities for future reference.
Data Analyst Intern (Hybrid)
Victoria International Academy
Perth, WA
11.2022 - 01.2023
- Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry
- Performed routine tasks under supervision and within established procedures and guidelines
- Monitored and controlled data upload, checking for successful data import and quality.
Education
Bachelor of Information Technology: Information Technology -
Edith Cowan University
Perth, WA07.2023
Unilink Diploma ( Information And Technology: Information Technology -
Swinburne University of Technology
Melbourne, VIC11.2020
Skills
- Data Modeling
- SQL
- Python
- PowerBI
- Excel
- Report Writing
- Data & Gap Analysis
- Project Management
- Work Planning and Prioritization
- Service Quality Management
- Performance Evaluations
- Relationship Building
- Customer Retention
Zip
6065
City
WA
Street
Madeley
Timeline
Operations Manager
Cocoons Sda Care
02.2024 - Current
Service Manager
Cocoons Sda Care
05.2023 - 02.2024
Team Leader
Cocoons Sda Care
11.2022 - 05.2023
Data Analyst Intern (Hybrid)
Victoria International Academy
11.2022 - 01.2023
Bachelor of Information Technology: Information Technology -
Edith Cowan University
Unilink Diploma ( Information And Technology: Information Technology -
Swinburne University of Technology
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