Adam Adem
Summary
I am trying to seek and maintain a casual/part-time position that can accompany my university schedule, which is Monday, Tuesday and Thursday, 8:30am-2:30pm. Im looking for work that offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills. I am a hardworking and passionate job seeker with strong organizational skills. I am a dependable candidate successful at managing multiple priorities with a positive attitude and i am willing to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Team Member
KFC
03.2018 - 07.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cooked batches of food according to standard recipes.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Dairy Team Member
Coles, Carlton
10.2019 - 08.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Warehouse Worker
Lineage
01.2021 - 05.2021
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 25-30kg.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed general housekeeping and cleaning tasks.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Operated RF scanners to track merchandise and verify contents of containers.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Call Centre Agent
Acquire BPO
06.2021 - 01.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Responded to customer requests for services and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Warehouse Worker
Elite Staffing
02.2022 - 06.2022
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 25-30kg.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed general housekeeping and cleaning tasks.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Operated RF scanners to track merchandise and verify contents of containers.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Education
Diploma - Business
Victoria University
Melbourne, VIC11.2023
High School Diploma -
The University High School
Parkville, VIC11.2020
Skills
- Customer service
- Organization and Time Management
- Transporting goods from one place to another
- Problem solving
- Ability to work under pressure
- Flexible & Adaptable
- Conflict Resolution
- Microsoft Office
- Active Listening
- Data Entry
Certification
- Driver's License
- White Card
- Traffic Control License
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
References
- KFC - Saleh Mohamed - 0406629634 - salehidr0@gmail.com
- Coles - Louie Thompson - 0421681332 - louiet@outlook.com
- Lineage - Mark Ross - 0478927625 - mross88@hotmail.com
- Acquire BPO - Rahma Soliman - 0456186730 - solibetrahma@gmail.com
- Elite Staffing - Akram Hajj - 0412198090 - akramhajj81@gmail.com
Timeline
Warehouse Worker
Elite Staffing
02.2022 - 06.2022
Call Centre Agent
Acquire BPO
06.2021 - 01.2022
Warehouse Worker
Lineage
01.2021 - 05.2021
Dairy Team Member
Coles, Carlton
10.2019 - 08.2020
Food Team Member
KFC
03.2018 - 07.2019
Diploma - Business
Victoria University
High School Diploma -
The University High School