Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adam Ali

Perth,Australia

Summary

Dedicated Customer Service Representative committed to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Skilled in identifying customer needs and delivering effective solutions. Excellent time management skills combined with superior knowledge of the customer service industry. Bilingual and hardworking, with experience in security, translation, and warehouse operations. Customer service representative with strong communication and problem-solving skills, proficient in Microsoft Office and strategic planning to enhance client interactions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Security Officer / Support Assistant

GSL – IPAS Centre
Dublin, Ireland
08.2024 - 11.2025
  • Provided security services while actively supporting newly arrived residents in the IPAS centre, ensuring a safe and welcoming environment.
  • Assisted individuals and families with various needs, including applying for jobs, enrolling in schools, and accessing local services.
  • Delivered basic first aid support when needed and coordinated with healthcare providers for more complex needs.
  • Acted as a first point of contact for many new arrivals, offering guidance, information, and reassurance during their transition to life in Ireland.
  • Built strong, respectful relationships with residents from diverse cultural backgrounds through daily interaction.

General Operative – Warehouse Assistant, Airport Staff

Kuehne+Nagel
Dublin, Ireland
08.2020 - 07.2024
  • Worked as a General Operative in a warehouse environment on a six-month fixed-term contract (probationary period).
  • Responsibilities included cleaning, packing, and labeling goods for shipment; loading and unloading deliveries; stock control and inventory checks; maintaining cleanliness and organization of the warehouse; following all health and safety procedures.

Housekeeper

Scandic Hotel
Gothenburg, Sweden
02.2017 - 07.2019

Housekeeping Assistant

Scandic Hotel

  • Cleaned and prepared guest rooms to hotel standards
  • Assisted with buffet preparation when required
  • Washed dishes and supported kitchen staff
  • Ensured high standards of hygiene and customer service

Education

English course

07.2020

Skills

  • English: fluent
  • Swedish: fluent
  • Somalia: fluent
  • Ability to work in a team
  • First learner
  • Leadership
  • Effective time management
  • Communication Skills
  • Customer Service

Certification

  • White Card/ First Aid, Work 4 License
  • Working in Height / confined spaces/ Gas, Work 4 License

Timeline

Security Officer / Support Assistant

GSL – IPAS Centre
08.2024 - 11.2025

General Operative – Warehouse Assistant, Airport Staff

Kuehne+Nagel
08.2020 - 07.2024

Housekeeper

Scandic Hotel
02.2017 - 07.2019

English course

Adam Ali