Adam Al Shamali

· Oversee daily branch operations, ensuring strict adherence to internal procedures and regulatory standards.

· Act as the primary point of contact in the absence of the Branch Manager, providing leadership and operational direction.

· Coach and train staff on AML/CTF obligations, compliance procedures, and ethical decision-making.

· Liaise with internal compliance teams on investigations and transaction escalations.

· Conduct reviews of high-risk or unusual transactions and escalate for compliance follow-up where required.

· Assist in preparation for internal audits and implement corrective actions.

· Support policy implementation and ensure team understanding of governance frameworks.

· Utilize internal systems to identify anomalies, risk flags, and service inconsistencies.

· Managed daily reconciliation of financial transactions to ensure accuracy, flagging and investigating inconsistencies.

· Supported fraud detection processes by reporting unusual activity to the relevant teams.

· Ensured all documentation and settlement procedures adhered to APRA and CBA internal regulatory standards.

· Performed high-level quality control on mortgage data to ensure compliance with statutory guidelines.

· Collaborated with risk and legal departments to resolve documentation issues and escalate compliance concerns.

· Assisted in the preparation of audits by compiling accurate records of settlement activities and customer interactions.

· Researched and resolved discrepancies involving title, legal documentation, or suspicious account behavior.

· Implemented improvements to reduce procedural gaps and ensure stronger compliance posture.

• Supported CommBiz users in navigating the platform and performing transactions.
• Guided business clients in setting up features like batch payments and bank feeds.
• Provided expert-level assistance to new users operating on the platform.
• Consistently met and exceeded customer service standards as set by Commonwealth Bank.
• Focused on client satisfaction by offering efficient, tailored support to business users.

• Managed business accounts and coordinated logistics for high-value orders.
• Assisted with order placement, delivery scheduling, and client account setup.
• Worked with transport providers to facilitate large palletized shipments.
• Ensured accurate billing and communication for ongoing business client operations.

• Oversaw inventory intake, production planning, and delivery schedules.
• Allocated aluminum stock for complex projects and liaised with clients like Boeing.
• Managed warehouse labor and coordinated remote operations during the pandemic.

• Managed order verification, shipping, and receiving operations.
• Monitored inventory levels and trained staff on safety and efficiency.
• Improved warehouse procedures to streamline daily operations.

• Conducted field and lab testing for concrete strength and moisture levels.
• Prepared testing samples and maintained compliance documentation.
• Operated forklifts and managed long-term concrete strength testing schedules.

• Performed security duties at Gatehouse (Macquarie Links), Governor Philip Tower, and Gateway Tower.

• Conducted sales, promotional campaigns, and client liaison for advertising services.