Adam Barker
Burleigh Heads
Summary
Dynamic supervisor with a proven track record excelling in staff management and customer service. Expert in training and mentoring teams, enhancing productivity through effective conflict resolution and streamlined workflows. Committed to maintaining high standards and fostering a positive work environment, resulting in improved customer experiences.
Overview
8
8
years of professional experience
Work History
Supervisor
Tallai Country Golf Club
10.2023 - Current
- Functions management, from inquiry to planning, and delivering event success for a variety of function types.
- Opening and closing procedures, including gaming machine clearance, golf course operations, and staff wage control.
- Supervised daily operations, ensuring smooth workflow and adherence to club standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels among members, addressing concerns with effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintaining safety protocols to minimize workplace accidents and compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Bar Manager/Bulk Cook
Mexicano Del Ray (Formerly Montezuma's)
03.2020 - 10.2023
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored bar staff on service techniques and product knowledge.
- Managed inventory control, minimizing waste through effective stock management practices.
- Cooked a variety of ingredients for main kitchen.
- Maintained quality control standards and cleanliness standards.
Duty Manager
Club Burliegh
07.2017 - 02.2020
- Opening and closing procedures,
- Staff training and development.
- Supervised daily operations to ensure compliance with company policies and procedures.
- Gaming machine clearance and processing.
- Use of Odyssey gaming system.
- Microphone work for promotions and weekly raffles.
Education
Office of Liquor And Gaming
CTA Training
Galaxy Training
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Conflict resolution
- Inventory oversight
Timeline
Supervisor
Tallai Country Golf Club
10.2023 - Current
Bar Manager/Bulk Cook
Mexicano Del Ray (Formerly Montezuma's)
03.2020 - 10.2023
Duty Manager
Club Burliegh
07.2017 - 02.2020
Office of Liquor And Gaming
CTA Training
Galaxy Training