Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Adam Barrie

Ararat,VIC

Summary

Assistant Manager at Reece Plumbing with a proven ability to drive sales growth and enhance customer satisfaction. Skilled in team leadership, operational efficiency, and problem-solving, with a focus on customer relations and staff development.

Experienced in managing daily operations, optimizing workflows, and implementing strategic solutions to improve team performance and achieve business goals.

Results-driven Management Professional with expertise in leadership, conflict resolution, and process improvement to foster a positive and productive work environment.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Reece Plumbing
02.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Counter Salesperson

Reece Plumbing
10.2013 - 02.2023
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
  • Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
  • Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
  • Assisted in maintaining a well-organized merchandise display for easy customer browsing.
  • Contributed to the achievement of sales targets through consistent performance and proactive selling strategies.
  • Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
  • Managed inventory levels, conducting regular stock checks and placing orders as needed.

Education

Murray Mallee

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff supervision

Timeline

Assistant Manager

Reece Plumbing
02.2023 - Current

Counter Salesperson

Reece Plumbing
10.2013 - 02.2023

Murray Mallee

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Adam Barrie