Adam Basal
Sydney,New South Wales
Summary
Dynamic and results-driven professional with over five years of experience in customer service, security management, and team leadership. Demonstrated ability to drive performance improvements through strategic goal-setting, proactive problem-solving, and a commitment to excellence. Adept at fostering high-performing teams, optimizing sales, and ensuring operational safety. Known for staying calm under pressure, delivering exceptional service, and implementing solutions that enhance both customer satisfaction and organizational efficiency. Eager to bring a passion for people development and a strong sense of accountability to a growing HR team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Safety and Security Coworker
IKEA
2023.12 - Current
- Implemented safety protocols and monitored store security, reducing theft incidents by 15% over the first six months.
- Assisted in emergency situations, maintaining calm communication, and ensuring the safety of staff and customers.
- Conducted regular risk assessments and reported safety violations, improving overall workplace safety standards.
Sales Assistant
IKEA
2023.01 - 2023.12
- Increased sales by 10% through personalized customer service and product recommendations.
- Trained new employees on product knowledge and sales techniques, improving team performance.
- Resolved customer complaints efficiently, contributing to a 20% increase in customer satisfaction ratings.
Sales Assistant
Just Jeans
2020.09 - 2022.12
- Boosted store revenue by 12% by consistently meeting monthly sales targets and upselling products.
- Managed inventory and ensured stock levels were maintained, improving stock availability by 15%.
- Enhanced customer experience by providing expert advice on fashion trends and styling.
Sales Assistant
TK Maxx
2019.04 - 2019.12
- Achieved top 5% sales performance among team members through proactive customer engagement.
- Handled cash transactions and balanced daily sales reports with 100% accuracy.
- Assisted with store layout changes, leading to a 5% increase in foot traffic and sales.
Education
High School Diploma -
Amity College
Sydney11.2022
Skills
- Calm verbal communication in high-stress environments
- Sales target achievement and customer engagement
- Safety and security protocols and emergency response
- Inventory management and stock optimization
- Training and onboarding new staff
- Conflict resolution and problem-solving
- Team leadership and performance improvement
- Time management and multitasking
- Adaptability and quick learning in dynamic environments
- Data-driven decision-making for sales and security enhancements
Certification
First Aid and CPR trained
Security licence
Timeline
Safety and Security Coworker
IKEA
2023.12 - Current
Sales Assistant
IKEA
2023.01 - 2023.12
Sales Assistant
Just Jeans
2020.09 - 2022.12
Sales Assistant
TK Maxx
2019.04 - 2019.12
High School Diploma -
Amity College
First Aid and CPR trained
Security licence
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