Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Beauchamp

Taree,NSW

Summary

Proven Security Officer with over a decade of experience, notably with CCOM Group, excelling in emergency response and superior customer service. Demonstrated ability to maintain safety and enhance client relationships through effective conflict de-escalation and incident reporting. Certified in First Aid, showcasing a blend of reliability and detail-oriented skills to ensure workplace safety and client satisfaction.

Provided compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring comfortable and safe environment. Proven skills in effective communication and problem-solving.

Overview

21
21
years of professional experience

Work History

Security Officer

CCOM Group
08.2023 - Current
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Security Officer

Security Services
01.2014 - Current

Have worked multiple security positions over the last 10 years.

Cleaner

Cleaner
06.2013 - 12.2013
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Mower Operator

Mowing Lawns
06.2013 - 12.2013
  • Developed strong client relationships through clear communication, professional demeanor, and reliable service delivery leading to repeat business and referrals.
  • Operated various types of mowers effectively, including riding, walk-behind, zero-turns, and tractor-mounted models to accommodate diverse job requirements.
  • Collaborated with landscape design teams to ensure optimal integration of mowing patterns into overall landscaping projects.
  • Delivered consistently high-quality workmanship across a range of residential, commercial, and public properties while adhering to established safety protocols at all times.
  • Adapted quickly to changing weather conditions or unexpected obstacles during the course of a project without compromising the finished results.
  • Enhanced lawn quality by performing precise mowing operations and consistent maintenance routines.
  • Completed large-scale mowing projects within tight deadlines, ensuring client expectations were met or exceeded.
  • Maintained a safe working environment with diligent equipment checks and hazard assessments before each job.
  • Removed weeds, hazards, and debris from common pathways to improve usability.

Customer Service Representative

McDonald's Restaurant
01.2004 - 01.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

Current Working With Children’s Check

WWCC

Current First Aid Certificate

TAFE - Taree

Certificate II - Security Operations

TAFE - Port Macquarie

Certificate I - Security Operations

TAFE - Port Macquarie
2014

Skills

  • Incident Reporting
  • Security Guard License
  • General security
  • Detail Oriented
  • Superior customer service
  • Emergency Response
  • Relationship building and management
  • Conflict de-escalation
  • Work ethic
  • Workplace Safety

Timeline

Security Officer

CCOM Group
08.2023 - Current

Security Officer

Security Services
01.2014 - Current

Cleaner

Cleaner
06.2013 - 12.2013

Mower Operator

Mowing Lawns
06.2013 - 12.2013

Customer Service Representative

McDonald's Restaurant
01.2004 - 01.2008

Current Working With Children’s Check

WWCC

Current First Aid Certificate

TAFE - Taree

Certificate II - Security Operations

TAFE - Port Macquarie

Certificate I - Security Operations

TAFE - Port Macquarie
Adam Beauchamp