ADAM BLYTH
Sydney,NSW
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and providing excellent customer service through effective communication. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative, energetic and goal-oriented with a robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
SENIOR ACCOUNT MANAGER, PERSONAL INJURY DIVISION
ALLIANZ AUSTRALIA
08.2020 - Current
- Managing a portfolio of large National Corporate clients across Personal Injury products, namely in the Workers Compensation space.
- Increased client satisfaction by building strong relationships, resolving escalated issues and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Contributed to annual company goals by identifying leads, converting them to tenders and ultimately new business.
- Developed long-lasting client relationships by providing exceptional customer service and support.
CASE REVIEWER, PERSONAL INJURY DIVISION
ALLIANZ AUSTRALIA
05.2019 - 08.2020
- Represented Allianz at Compulsory Conferences, utilizing my claims experience and legislative expertise with the primary purpose of negotiating, settling and resolving QLD CTP personal injury claims.
- Collaborated closely with legal professionals as needed, ensuring proper handling of sensitive information during case reviews.
- Demonstrated exceptional attention to detail, identifying discrepancies within case files that led to successful resolution of disputes.
- Facilitated interdepartmental collaboration, sharing findings from complex cases with relevant teams for further action.
SENIOR CLAIMS CONSULTANT, PERSONAL INJURY DIVISION
ALLIANZ AUSTRALIA
11.2017 - 05.2019
- Deliver insurance claims service of assigned QLD CTP claims through the application of technical knowledge, injury management knowledge, customer service skills and negotiations.
- Conducted thorough investigations into reported incidents, gathering evidence from various sources to support accurate decisions.
- Negotiated favourable settlements through strategic analysis of claim merits and potential liability exposure.
CASE MANAGER, PERSONAL INJURY DIVISION
ALLIANZ AUSTRALIA
03.2017 - 11.2017
- Managed portfolio of NSW Workers Compensation claims for large corporate clients and delivered high quality claims management services to achieve positive return to work outcomes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of workers situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing claims closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Collaborated with clients on available programs, benefits, and services, empowering them to make informed decisions on their claims to achieve desired outcomes for their business.
VENUE MANAGER
UNI BAR & FUNCTION CENTRE, GRIFFITH UNI
10.2012 - 03.2017
- Supervision and management of all bar and food operations as well as planning and marketing of events and promotions.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Negotiated favourable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
- Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
BAR & GAMING ATTENDANT
SOFITEL
03.2011 - 10.2012
- Food, beverage and gaming service.
BAR & GAMING ATTENDANT
THE MILL HOTEL
01.2010 - 03.2011
- Food, beverage and gaming service.
BAR & GAMING ATTENDANT
EASTS LEAGUES CLUB
11.2008 - 01.2010
- Food, beverage and gaming service.
Skills
- Account Management
- Business Development
- Networking skills
- Customer Relationships
- Excellent negotiation skills
- Staff Management
- Strategic Planning
- Teamwork and Collaboration
- Project Management
- Customer Satisfaction
- Issue Resolution
- Data Analytics
References
Available upon request
Timeline
SENIOR ACCOUNT MANAGER, PERSONAL INJURY DIVISION
ALLIANZ AUSTRALIA
08.2020 - Current
CASE REVIEWER, PERSONAL INJURY DIVISION
ALLIANZ AUSTRALIA
05.2019 - 08.2020
SENIOR CLAIMS CONSULTANT, PERSONAL INJURY DIVISION
ALLIANZ AUSTRALIA
11.2017 - 05.2019
CASE MANAGER, PERSONAL INJURY DIVISION
ALLIANZ AUSTRALIA
03.2017 - 11.2017
VENUE MANAGER
UNI BAR & FUNCTION CENTRE, GRIFFITH UNI
10.2012 - 03.2017
BAR & GAMING ATTENDANT
SOFITEL
03.2011 - 10.2012
BAR & GAMING ATTENDANT
THE MILL HOTEL
01.2010 - 03.2011
BAR & GAMING ATTENDANT
EASTS LEAGUES CLUB
11.2008 - 01.2010
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