Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Adam Boer

Summary

I have strong customer service skills including excellent phone etiquette, paired with in-depth knowledge and operation of CRM systems. I have extensive knowledge of products and services, resulting in meeting the demands of clients with a variety of options and with knowledge of current trends. I am committed to upholding the ethical standards of my workplace and pride myself on my integrity when dealing with clients. I have exceptional organisational and IT skills resulting in the confident use of computer systems and applications. I am dedicated to my role and am willing to learn new skills as I develop and grow within the company. I am an organised and dependable individual successful at managing multiple priorities with a positive attitude., with a willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Leasing Agent

MRE
08.2022 - Current
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Conducted property showings to highlight features, answer questions and redirect concerns to lease properties.
  • Escalated major issues to property manager for immediate remediation.
  • Responded to requests and scheduled appointments for property showings.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.

Glazier

Cutts Glass and Glazing
09.2021 - 08.2022
  • Cut, fit, installed, repaired or replaced glass in commercial and residential buildings.
  • Committed to creating and maintaining safe workplace through organization and proactive identification of hazards..
  • Identified obstacles and used independent judgment to make decisions and solve problems.
  • Demonstrated excellent interpersonal and communication skills in liaising with supervisors, coworkers and clients by telephone, email or in person.

Customer Service Officer

Forge Hardware
02.2020 - 01.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Communicated information to customers about product quality, value and style.
  • Processed payments and updated balances and customer totals.
  • Set up and updated customer accounts to facilitate smooth purchases.
  • Exceeded personal sales goals for total revenues and new accounts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Consulted with customers to resolve service and billing issues.
  • Developed strong customer relationships to encourage repeat business.

Technical Support Representative

Frameless Glazing Systems
02.2019 - 02.2020
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Served as first point of contact for incoming technical service calls and emails.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Customer Service Representative

Frameless Glazing Systems
07.2018 - 02.2019
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Exceeded company productivity standards on consistent basis.

Customer Service Representative

Stevens Glass
03.2016 - 07.2018
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate Degree in Business With Distinction - Business

Royal Melbourne Institute of Technology
Melbourne
12.2021

VCE Completion

Oxley Christian College
Chirnside Park
12.2015

Skills

  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Customer Support
  • Strong Analytical and Problem Solving Skills
  • Document and Records Management
  • Sales and Upselling
  • Reliable and Consistent
  • Excellent Work Ethic
  • Problem Resolution
  • Organisational Skills
  • Friendly, Positive Attitude
  • Property Showing

Certification

  • Certificate IV in Real Estate Practice - 2022

Timeline

Leasing Agent

MRE
08.2022 - Current

Glazier

Cutts Glass and Glazing
09.2021 - 08.2022

Customer Service Officer

Forge Hardware
02.2020 - 01.2021

Technical Support Representative

Frameless Glazing Systems
02.2019 - 02.2020

Customer Service Representative

Frameless Glazing Systems
07.2018 - 02.2019

Customer Service Representative

Stevens Glass
03.2016 - 07.2018

Associate Degree in Business With Distinction - Business

Royal Melbourne Institute of Technology

VCE Completion

Oxley Christian College

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