Adam Bosch
Sydney,NSW
Summary
Results driven Cluster Manager with 14+ years of retail experience and 5+ years of experience overseeing multi-store operations, driving sales growth and optimising profitability across diverse locations. Proven expertise in team leadership, staff development and implementing strategic initiatives to meet and exceed business goals. Skilled in analysing performance metrics, managing budgets and enhancing operational efficiency to ensure compliance with company standards.
Adept at fostering customer focused environments that improve satisfaction and loyalty. Committed to achieving consistent success by aligning store operations with overall business objectives.
Dedicated to developing and mentoring the leaders of tomorrow.
Overview
11
11
years of professional experience
Work History
Cluster Manager
Academy Brand
09.2023 - Current
- Oversee the daily operations of 4 stores within cluster. Leading a team of 18 including 2 store managers.
- Developed high-performing managers and teams through fostering elevated customer service culture, targeted recruitment, training and ongoing mentorship.
- Analyse performance data for cluster, including KPI's, to identify areas of opportunity for increasing profitability. Develop weekly and monthly reports to factuality create targeted action plans aimed at surpassing sales targets.
- Manage store financial budgets. control costs and optimise efficiency to achieve profitability targets.
- Ensure operational compliance, including inventory management, stock control, visual merchandising, loss prevention practices and adherence to brand standards across all locations.
- Collaborate with senior management and centre management to develop and execute short and long term business strategies for stores, including marketing and promotional campaigns.
SALES ASSISTANT
MELANIES MATTHEWS FAMILY JEWELLERS
10.2021 - 09.2023
- Assisted owner with buying and distribution placement of stock between stores.
- Liaison with buying group and suppliers for custom designs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor.
STORE MANAGER
HUGO BOSS
11.2019 - 05.2020
- Store Manager across three concession stores at David Jones Sydney.
- Fast paced, forward thinking retail leader, driving top performing concessions in Australia within Sydney CBD.
- Driving individual sales and KPI performance above company benchmark with exceptional customer service across all locations.
- Review all locations' sales and KPIS on a daily basis and provide targeted, location specific feedback and strategies.
- Oversight of rostering to meet wage and expenditure expectations, adjusted when needed to suit trade patterns.
- Facilitating regular visits to all locations offering consistent and regular feedback on individual and location performance, driving regular business improvement initiatives and providing ongoing support to all locations.
- Providing targeted coaching and feedback to drive team performance in sales operations and customer service.
- Conducting regular reviews with managers and in-store teams setting clear performance goals and prompting internal succession opportunities within the business.
- Identify underperformance in the team and execute performance counselling as necessary.
- Implementing targeted strategies to ensure growth, increased sales with exceptional results within the teams.
- Plan and oversee stock takes, coaching managers and team on how to exceed company benchmarks for shrinkage and stock accuracy.
- Cost management for all controllable retail expenses - specifically store maintenance, petty cash, team incentives.
STORE MANAGER
GENERAL PANTS CO
03.2019 - 11.2019
- Store operations and business development position.
- Positively mentoring, coaching and developing a sales team; leading and driving sales from the front by engaging with customers in a unique and unforgettable in-store experience.
- Oversight of daily operations.
- Creating an effective roster schedule for team and store.
- Monitoring all targets and KPIS for store and individual staff, driving productivity.
- Managing store finances and strategising effective ways to minimise costs.
- Analysing commerciality reporting to execute effective business strategies.
- Oversight of in-store visual merchandising manager to create a tasteful and eye capturing environment.
- Implementing new training and development strategies for team development.
- Acquiring suitable talented members for team, leading hiring sessions.
STORE MANAGER
OXFORD
01.2015 - 03.2019
- 2IC position based in Bondi Junction Oxford Men’s & Women’s premium suiting.
- Followed by relocation and promotion to a store manager position in Sydney CBD Store.
- Strong involvement in company procedures including motivating staff, visual merchandising, product planning, public relations, inventory management and rostering.
- Extremely successful in driving sales, exceeding both personal and store targets on a weekly and monthly basis.
- Working closely alongside company officials to create an enjoyable, productive and extremely successful retail environment.
- Oversight of daily operations, working closely with individual staff; ensuring quality service is upheld, exceeding expectations.
- Overlooking team throughout execution of sales plans, driving productivity and KPI achievements.
- Monitoring and exceeding both store and individual staff budgets, KPI’s and sale period target I.e increased KPI’s, new promotions.
- Organising and providing staff training in relation to store products processes, marketing, management and sales handling.
INVENTORY MANAGER
FRENCH CONNECTION
01.2014 - 01.2015
- Progression from Casual position to Full-Time staff, promotion to Inventory Manager position in Men’s and Women’s premium casual attire.
- KPI, Multi/link sell training and management.
- Visual Merchandising and Product Development.
- Inventory and Stock Management.
- Maintaining a professional, clean and safe workplace.
- Extensive training in Personal and Professional relations.
- Liaising with head office to ensure stock levels are maintained and sustainable, i.e Sourcing remaining sizes on best sellers to consolidate to one particular store for maximization of product availability for customers.
Education
Certificate III Retail Operations -
2015
Certificate IV Veterinary Nursing - undefined
2013
Certificate II Animal Studies - undefined
2011
NSW High School Certificate - undefined
2010
Skills
- Multi-store Operations Management
- Team Leadership & Staff Development
- Customer Experience Enhancement & Retention
- Performance Analytics & KPI Monitoring
- Data Driven Decision Making
- Sales Strategy & Execution
- Budgeting & Financial Planning
- Exceptional Communication, Interpersonal & Problem Solving Mindset
Timeline
Cluster Manager
Academy Brand
09.2023 - Current
SALES ASSISTANT
MELANIES MATTHEWS FAMILY JEWELLERS
10.2021 - 09.2023
STORE MANAGER
HUGO BOSS
11.2019 - 05.2020
STORE MANAGER
GENERAL PANTS CO
03.2019 - 11.2019
STORE MANAGER
OXFORD
01.2015 - 03.2019
INVENTORY MANAGER
FRENCH CONNECTION
01.2014 - 01.2015
Certificate III Retail Operations -
Certificate IV Veterinary Nursing - undefined
Certificate II Animal Studies - undefined
NSW High School Certificate - undefined
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