Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Acting Works Manager
Downer Group
Townsville, QLD
07.2024 - Current
Planned, scheduled and delivered work for both Planned and Responsive Maintenance.
Coordination of work to in-house Tradesperson or external subcontractors in consultation with the EU Service Delivery Manager and designated area EU coordinator as required
Ensured compliance with industry regulations, maintaining up-to-date knowledge of relevant laws and guidelines affecting operations.
Continuously review Responsive work requirements and allocations to meet response times
HCSA
Downer Group
Townsville, QLD
02.2024 - Current
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Inspected worksites, practices, and gear for compliance with established safety standards.
Recognized, documented, and advised on removal of hazards.
Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
Maintained compliance with relevant safety regulations and protocols.
Trades Assistant
Downer Group
Townsville, QLD
06.2020 - Current
General Maintenance
Irrigation Repairs
Displayed strong work ethic by consistently arriving on time, remaining focused during work hours, and completing tasks as assigned with minimal supervision.
Contributed to a positive team culture by maintaining a respectful attitude, offering assistance when needed, and supporting the professional growth of fellow team members.
Demonstrated adaptability by quickly learning new tasks as assigned by trade professionals or supervisors.
Assisted skilled tradesmen to complete projects.
Contributed to a safe working environment by adhering to safety protocols and reporting potential hazards promptly.
Warehouse Picker
Carter & Spencer Group Pty Ltd
Townsville, Queensland
09.2017 - Current
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Moved and lifted heavy loads of produce using pallet jacks and forklifts
Inspected products for defects and damages and examined ingoing and outgoing shipments to verify accuracy and prevent errors.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Completed physical inventory counts each Night.
Parts Interpreter/Manager
K2 Industrial Supplies
Echuca, Victoria
06.2014 - 08.2017
Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Handled all customer service issues quickly to maintain high satisfaction levels.
Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Allocated duties and activities of personnel, routinely inspect employee's equipment, appearance and work methods.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Trained new employees in specific job requirements.
Bartender
The American
Echuca, Victoria
04.2013 - 05.2014
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Developed new signature cocktails to enhance bar reputation and increase profits.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Checked customers' identification to confirm legal drinking age.
Carpenter Apprentice/Carpenter
Department Of Public Works/QBuild
Charters Tower/Mt Isa, Queensland
02.2008 - 03.2013
Assisted with movement of materials and equipment to job sites.
Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
Kept job site cleaned up properly and all debris disposed of in respective containers.
Installed decks for both residential and commercial customers.
Installed and repaired woodwork and cabinetry .
Observed all OH&S regulations and procedures.
Installed wall sheeting, ceilings, trim and fabricated replacement trim and moldings.
Planned and executed work with proper tools and materials to maximize efficiency.
Followed established job site safety regulations and maintained safe and clean work area.
Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets.
Repaired roofs and flooring and remodeled bathrooms and kitchens to complete projects within the time allocated.
Monitored tool and equipment condition and arranged repairs as needed.
Read and interpreted blueprints and construction documents to determine project directives.
Education
High School Diploma -
Charters Towers State High School
Charters Towers City, QLD
12.2007
Certificate III in Carpentry - Carpentry
TAFE Queensland Townsville (Trade Training Centre Bohle) campus
Bohle, QLD
03.2002
Skills
Order picking and processing
Stocking
Shipping and receiving
Order fulfillment
Warehousing functions
Stock management
Project management
Physically fit and agile
Certified pallet jack operator
Current Forklift Certification
OH&S requirements knowledge
Computer-savvy
Familiar with WMS
Valid Queensland driver's license
Blueprint interpretation
Project estimating
Health and safety compliance
Production Scheduling
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Multitasking
Reliability
Team Leadership
Adaptability and Flexibility
Certification
Licensed Asbestos removalist
Timeline
Acting Works Manager
Downer Group
07.2024 - Current
HCSA
Downer Group
02.2024 - Current
Trades Assistant
Downer Group
06.2020 - Current
Warehouse Picker
Carter & Spencer Group Pty Ltd
09.2017 - Current
Parts Interpreter/Manager
K2 Industrial Supplies
06.2014 - 08.2017
Bartender
The American
04.2013 - 05.2014
Carpenter Apprentice/Carpenter
Department Of Public Works/QBuild
02.2008 - 03.2013
High School Diploma -
Charters Towers State High School
Certificate III in Carpentry - Carpentry
TAFE Queensland Townsville (Trade Training Centre Bohle) campus