Summary
Overview
Work History
Education
Skills
Licenses Certificates
Personal Information
References
Timeline
Generic

Adam Burdon

Catherine Field

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

INTERFACE
02.2011 - 07.2015
  • Picking orders accurately and staging them whilst operating high reach forklift MHE safely
  • Carefully consigning freight orders and accurately labelling cartons and pallets to ensure guaranteed arrival to the correct destination
  • Checking picked freight orders by staff ensure high quality and accuracy
  • Using Radio Frequency and PDA devices to perform daily picking tasks
  • Operating a pallet wrapping machine to ensure tightly secure packaging to pallets
  • Packing products into packaging by cartons configuration
  • Sorting freight by state and transport company
  • Loading and unloading transport trucks with MHE equipment
  • Booking in purchase orders with radio frequency scanner accurately and reporting any positive or negative variances
  • Accurately locating pallet stock into warehouse racking systems whilst safely operating high reach Forklift MHE
  • Working as a passionate team player in a high pressure fast paced environment
  • Maintaining a clean work environment for staff and stakeholders while keeping environmentally green recycling culture.

Team Leader

DHL Supply Chain
01.2015 - 01.2017
  • Picking orders accurately and staging them whilst operating high reach forklift MHE safely
  • Carefully consigning freight orders and accurately labelling cartons and pallets to ensure guaranteed arrival to the correct destination
  • Operating a pallet wrapping machine to ensure tightly secure packaging to pallets for refrigerated transport trucks
  • Tracking refrigerated packaging using temperature monitoring ensuring temperature control to destination
  • Accurately maintaining first in first out batch and expiry control whilst picking and packing customer orders with radio frequency scanner
  • Cycle counting using radio frequency scanner to find any warehousing discrepancies
  • Replenishing packaging for dispatch staff and replenishing pallet freight accurately into warehouse pick faces safely using high reach MHE and radio frequency scanner
  • Maintaining a clean work environment for staff and stakeholders while keeping environmentally green recycling culture
  • Identifying and reporting hazards to management even if they are minor to prevent any possible warehouse incidents
  • Working as a passionate team player in a high pressure fast paced environment
  • Supporting staff in all areas of the business that required extra training and exposure to warehouse management systems and work place procedures and instructions
  • Following daily tasks accurately and passionately as part of a team to achieve all key performance indicators
  • Participating and running performance dialogue meetings in front of a large team explaining daily work load for each section explaining what to prioritize to achieve daily key performance indicators to meet our service level agreement from the business and stakeholder.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Warehouse Supervisor

DHL Supply Chain
01.2017 - 01.2021
  • Obtaining great exposure and experience with Manhattan and SAP warehouse management system
  • Picking orders accurately and staging them whilst operating reach forklift MHE safely
  • Cycle counting using radio frequency scanner to find any warehousing discrepancies whilst safely operating a EWP
  • Generating cycle counts and adjusting positive and negative variances and finding root cause to variances and data logging reports for internal staff and management
  • Liaising by email and phone with client regarding outbound queries and requests solving and possible issues to maintain a great business relationship
  • Processing returns following work instructions and procedures to ensure stock is adjusted done as requested by client
  • Creating stock adjustments into warehouse management systems and data reporting on shared Excel spreadsheets seen by internal management and client
  • Liaising with management and client what freight needs to be separated from finished good freight for destruction and following correct work instructions performing task accurately and effectively
  • Maintaining a clean work environment for staff and stakeholders while keeping environmentally green recycling culture
  • Identifying hazards and reporting hazards to management even if they are minor to prevent any possible warehouse incidents
  • Being creative coming up with solutions to streamline processes and procedures
  • Supporting staff in all areas of the business that required extra training and exposure to warehouse management systems and work place procedures and instructions
  • Following daily tasks accurately and passionately as part of a team to achieve all key performance indicators
  • Participating and running performance dialogue meetings in front of a large team explaining daily work load for each section explaining what to prioritize to achieve daily key performance indicators to meet our service level agreement from the business and stakeholder
  • Monitoring staff performance to ensure all staff meets business requirements making sure if any additional training is needed for staff to achieve key performance indicators
  • Managing staff labor required for work volume with 3rd party recruitment agencies ensuring we get correct staffing levels
  • Creating staff rosters to meet client based requirements for customer service goals and SLA to meet business requirements
  • Prioritising workload for staff to prepare freight for orders to be picked staged and dispatched effectively and accurately by close of business
  • Managing staff complaints and handling case by case compassionately and respectfully taking corrective action required through the chain of command
  • Managing structure of the team by individual strengths and weaknesses to ensure everyone gets correct training to improve all areas to meet business expectations and requirements
  • Daily meetings with management regarding daily strategies to improve processes and procedures and to resolve daily internal enquiries by client and internal staff.

Warehouse Supervisor

Silk Contract Logistics
01.2022 - 10.2022
  • Picking orders accurately and staging them whilst operating reach forklift MHE safely
  • Cycle counting using radio frequency scanner to find any warehousing discrepancies whilst safely operating a EWP
  • Generating cycle counts and adjusting positive and negative variances and finding root cause to variances and data logging reports for internal staff and management
  • Liaising by email and phone with client regarding outbound queries and requests solving and possible issues to maintain a great business relationship
  • Processing returns following work instructions and procedures to ensure stock is adjusted done as requested by client
  • Creating stock adjustments into warehouse management systems and data reporting on shared Excel spreadsheets seen by internal management and client
  • Liaising with management and client what freight needs to be separated from finished good freight for destruction and following correct work instructions performing task accurately and effectively
  • Maintaining a clean work environment for staff and stakeholders while keeping environmentally green recycling culture
  • Identifying hazards and reporting hazards to management even if they are minor to prevent any possible warehouse incidents
  • Being creative coming up with solutions to streamline processes and procedures
  • Supporting staff in all areas of the business that required extra training and exposure to warehouse management systems and workplace procedures and instructions
  • Following daily tasks accurately and passionately as part of a team to achieve all key performance indicators
  • Participating and running performance dialogue meetings in front of a large team explaining daily workload for each section explaining what to prioritize to achieve daily key performance indicators to meet our service level agreement from the business and stakeholder
  • Monitoring staff performance to ensure all staff meets business requirements making sure if any additional training is needed for staff to achieve key performance indicators
  • Managing staff labor required for work volume with 3rd party recruitment agencies ensuring we get correct staffing levels
  • Creating staff rosters to meet client-based requirements for customer service goals and SLA to meet business requirements
  • Prioritizing workload for staff to prepare freight for orders to be picked staged and dispatched effectively and accurately by close of business
  • Managing staff complaints and handling case by case compassionately and respectfully taking corrective action required through the chain of command
  • Managing structure of the team by individual strengths and weaknesses to ensure everyone gets correct training to improve all areas to meet business expectations and requirements
  • Daily meetings with management regarding daily strategies to improve processes and procedures and to resolve daily internal enquiries by client and internal staff.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversaw daily operations and shipping and handling processes.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Operated warehouse material handling equipment correctly to move loads.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.

WH Supervisor

Linfox-Bevchain
10.2022 - Current
  • Site HSR health and safety representative
  • Managing a large team up to 80 people
  • Organizing and storing delicate product for large customers Dan Murphy’s and BWS liquor
  • Prioritizing workflow to meet KPI targets and truck seal times for store
  • Reporting Hourly KPIs on dashboard to senior leadership
  • Using WLM and WMS JDa warehouse system
  • Training and mentoring new staff members
  • Training trusted staff members how to do my role
  • Creating user accounts for WMS access and Vo Collect
  • Trouble shooting Vo Collect (Voice picking) issues with system to ensure work flows sufficiently and accurately to destination
  • Conversation tracking and performance management with staff members regarding performance, behavioral, process and absenteeism conversations and documenting
  • Expertise using Excel spreadsheets,Pivot tables,Outlook emails
  • Damages and cost management
  • Safety reporting using FoxSafe Myosh reporting database for entering daily hazards preventing future hazards and workplace incidents
  • Liaising with Linfox Work safe team in regard to staff injury and pain management for return-to-work duties
  • Liaising and documenting with Dasa DNA testing for staff members and entering into fox safe
  • Delegating staff based on priority orders and ensure forecasting for staging lanes are accurate and available for store orders
  • Delegating to process lane audits to find and left of or orphan pallets that need to be rerouted to store
  • Completing site inductions for new staff members and communicating with casual recruitment agencies
  • Keeping track of Vo Collect talkman and Headset bands devices after staff use
  • Approving annual leave and personal leave and scheduling RDOs for staff members
  • Liaising with equipment hire regarding MHE issues and breakdowns and de hiring
  • Pallet and handling unit control and recording out going dunnage for outbound
  • Public speaking in front of a large team in regard to upcoming events and daily issues that can be streamlined and corrected by staff
  • Using March CCTV systems when checking for unreported damages and workplace incidents cuts slips trips falls and any MHE incidents falls from heights etc
  • Liaising directly with customer Primary Connect subject matter experts regarding system issues new system changes and updates and reporting
  • Being involved in leadership cost meeting and KPI meetings and HSR safety meetings
  • Generating cycle counts for staff to count and maintain inventory accuracy
  • Optisloting and inventory adjustments once investigations are completed
  • Short supplies and over supply’s inventory historical checks
  • Trouble shooting voice console Dematic voice systems
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Achieved results by working with staff to meet established targets.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reporting and being accountable for profit and loss.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Interim Shift Manager

Linfox-Bevchain
02.2024 - Current
  • Generating daily demand reports in SAP and presenting them to senior management to provide transparency on site volume to leadership
  • Assigning staff to specific functions based on daily volume requirements to ensure overall KPI achievement and enhance site OWR
  • Organizing leadership tasks in a way that facilitates efficient performance and boosts staff morale
  • Handling staff complaints escalated by team leaders and supervisors, effectively communicating with concerned staff to minimize union involvement and ensure their presence at work.
  • Collaborating with the workplace relations team to address disciplinary actions for staff members who violate policies and procedures
  • Overseeing day-to-day operations within the facility, offering operational leadership, guidance, and support to team members
  • Assisting in the evaluation of process improvement initiatives and the maintenance of operational activities to enhance efficiency, service quality, safety, and value
  • Managing delivery operations and taking corrective measures when necessary
  • Motivating, encouraging, and challenging the team to achieve their best performance
  • Conducting regular performance appraisals for team members, providing constructive feedback, coaching, and guidance to support their professional development
  • Cultivating an environment that adheres to quality, compliance, safety, reliability, and cost requirements
  • Supporting the implementation of change initiatives
  • Collaborating closely with internal and external stakeholders
  • Handling payroll processing and managing leave entitlements and holiday rosters accordingly.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
  • Clearly outlining site policies and procedures to new staff during their induction ensures that they understand how tasks should be conducted on a daily basis.
  • Collaborating with third-party logistics recruitment agencies, container hire companies, and external suppliers of incoming freight, while also coordinating labor to manage workload efficiently.
  • Our operational lens of the operating system enables us to effectively deliver quality, efficiency, productivity, and safety management while maintaining the highest level of standards.
  • I ensure that supervisors and team leaders are proactive in managing their teams and mentoring staff on the most efficient processes.
  • Working closely with the safety team on physio triage and initial medical treatments like first aid, to be logged into MYOSH for appropriate follow-up.
  • Developing a daily timetable for staff members based on their designated tasks, which involves assigning employees for public holidays and coordinating labor to accommodate the anticipated workload.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Utilizing the command client, one can conduct investigations and address allegations regarding missing stock or staff by reviewing the CCTV footage. Additionally, it is crucial to communicate with the security team to determine the appropriate time to grant access to the facility for conducting work outside of regular hours.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Education

High School Diploma -

Magdalene Catholic High School
Narellan, NSW
01.2010

Skills

  • Decision-Making
  • Employee Training
  • Customer service focus
  • Workplace Safety
  • Staff Motivation
  • Punctual and Reliable
  • Energetic and Enthusiastic
  • Training and mentoring
  • Relationship Building
  • Team Development
  • Delegating Work
  • Mentoring and Coaching
  • Quality Assurance
  • Staff Training and Onboarding
  • Interpersonal Skills
  • Staff Development
  • Delegation capabilities
  • Documentation And Reporting
  • Safety Compliance
  • Schedule Management
  • Inventory controls
  • Flexible Schedule
  • Hiring and Recruiting
  • Operations Management
  • Equipment Troubleshooting
  • Compliance understanding
  • Process Improvements
  • Problem-Solving
  • Active Listening
  • Critical Thinking
  • Computer Skills
  • Staff Supervision
  • Team Collaboration and Leadership
  • Safety Procedures
  • Work Planning and Prioritization
  • Assigning Work
  • Safety Management
  • Production Management
  • Shift Scheduling
  • Performance monitoring
  • Conflict Resolution
  • Quality Control
  • Performance Improvement
  • Continuous Improvement
  • Performance reporting
  • MS Office
  • Workflow Analysis
  • Materials Inspection
  • Supply chain distribution
  • Logistics Management
  • SAP expertise

Licenses Certificates

HRW659736, 560007-3056679, 640587-3741262

Personal Information

Date of Birth: 11/20/91

References

  • John Salomon National Operations Manager Bevchain Email:John.Salomon@bevchain.com Phone:0483 228 703
  • Jason Smith Warehouse Operations Manager Bevchain Email:Jason.Smith@bevchain.com Phone:0411 397 523

Timeline

Interim Shift Manager

Linfox-Bevchain
02.2024 - Current

WH Supervisor

Linfox-Bevchain
10.2022 - Current

Warehouse Supervisor

Silk Contract Logistics
01.2022 - 10.2022

Warehouse Supervisor

DHL Supply Chain
01.2017 - 01.2021

Team Leader

DHL Supply Chain
01.2015 - 01.2017

INTERFACE
02.2011 - 07.2015

High School Diploma -

Magdalene Catholic High School

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