Summary
Overview
Work History
Skills
Certification
Timeline
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Adam Fenton

Adam Fenton

Townsville,QLD

Summary

Adaptable Table Games Shift Manager with a proven track record at The Ville Resort-Casino, excelling in compliance monitoring, employee training and customer service. Highly knowledgeable about legislative frameworks, payroll processing, HR and staff training, including professional development and industry training. Confident and decisive leader with strong operational and customer service skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Table Games Shift Manager

The Ville Resort-Casino
03.2021 - Current
  • Enhanced customer experience in a front-line capacity by implementing efficient table games procedures while promoting a professional atmosphere.
  • Optimized table s based on player demand and occupancy trends to maximize revenue potential.
  • Implemented staff training programs focused on customer service skills, game knowledge, and policy compliance.
  • Regularly reviewed surveillance footage for signs of suspicious behavior, to conduct incident audits and monitor potential risks to company assets.
  • Improved employee performance with regular coaching, feedback, and performance evaluations.
  • Maintained gaming integrity by ensuring adherence to internal policies and regulatory requirements.

Table Games Floor Supervisor

The Ville Resort-Casino
08.2019 - 03.2021
  • Ensured compliance with Queensland Casino Gaming Rule through vigilant observation of table games and prompt attention to dispute resolution.
  • Promoted Safer Gambling by closely monitoring player behaviour and intervening when required.
  • Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
  • Trained employees in gaming procedures and compliance standards through active coaching.

Table Games Dealer

The Ville Resort-Casino
11.2017 - 03.2021
  • Monitored guest behaviour for signs of intoxication or disorderly conduct, intervening when necessary to maintain an inclusive environment for all patrons.
  • Assisted players with placing bets, educating on game rules and casino operations.
  • Maintained a professional and welcoming atmosphere for high value patrons.
  • Collaborated with Floor Supervisors to address player disputes promptly and professionally, ensuring player satisfaction.

Skills

  • Compliance Monitoring
  • Table Games Management
  • Teamwork and Collaboration
  • Conflict Resolution
  • Interpersonal Communication
  • Employee Training
  • Data Analysis
  • Regulatory Adherence
  • Safer Gambling

Certification

Responsible Service of Alcohol

Responsible Service of Gambling

CRTC - Aggressive Conflict Management

Mental Health First Aid

Timeline

Table Games Shift Manager

The Ville Resort-Casino
03.2021 - Current

Table Games Floor Supervisor

The Ville Resort-Casino
08.2019 - 03.2021

Table Games Dealer

The Ville Resort-Casino
11.2017 - 03.2021

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Adam Fenton