Adam Fish
Stratton,Australia
Summary
Self-motivated professional successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with a solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of organizational management techniques.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
ResCare
Cairns, Australia
03.2023 - 12.2023
- Streamlined workflow across all sectors of QLD's residential, therapeutic, and foster services in close collaboration with the General Manager, Director, and business associates, leading to heightened operational efficiency
- Demonstrated success in ensuring comprehensive adherence to occupational health and safety policies, procedures, and operating instructions by all site staff, visitors, and contractors
- Effectively managed Q-Tenders as administrator, ensuring timely applications and updates for government contracts, contributing to enhanced contract management.
- Facilitated successful review, revision, and implementation of standard operating procedures (SOP) and information manuals in partnership with Quality and Risk Management, ensuring SOP compliance with legislative standards
- Managed staffing needs through recruitment, selection, onboarding and training, and disciplinary action as necessary.
- Collaborated with the General Manager and Managing Director to determine optimal outcomes, resulting in well-defined action plans.
- Maintained seamless operations in QLD, leading the way in implementing operational efficiencies that adhered to regulatory and budgetary mandates.
- Coordinated comprehensive workforce and facilities management activities for QLD sites, maintaining open communication with staff, contractors, and service personnel to promptly address site-related matters.
- Engaged with existing and potential clients to gain insight into needs.
- Delegated work to staff, setting priorities and goals.
Workforce Officer (HR)
Alternate Care
Cairns, Australia
03.2022 - 03.2023
- Successfully addressed Contracts Management Requirements, identifying growth opportunities through provider/vendor engagement.
- Managed contract development, coordination, and compliance including overseeing contract signing, awards, and renewals, ensuring all agreements are up to date.
- Managed a diverse workforce comprising both external contractors and employees, ensuring ongoing recruitment processes to provide comprehensive support for residential and foster care programs
- Managed contracts for external labour-hire companies, independent contractors, and employees, meticulously ensuring alignment with Standard Operating Procedures and legislative standards
- Conducted regular performance reviews and coaching in conjunction with the HR quality framework for the workforce through contract evaluations for employees, external Labor Hire companies and independent contractors
- Assisted in IT management, being responsible for the administration of Office 365, PeakCare, DocuSign, and Deputy
- Actively participated in the development of the IT management plan, collaborating with key stakeholders to review and optimize IT systems.
- Carried out contract terminations as advised by executive leadership, developing action plans for contract extensions and performance managed employee's outlining improvements with specified outcomes in conjunction with the HR quality framework and SOP's.
- Maintained and managed the Training and Learning Development Calendar, ensuring that all employees and contractors remained compliant with legislative standards in accordance with established SOP's.
- As First Aid Officer and Fire Warden, I was responsible for providing immediate medical assistance during emergencies, auditing and updating first aid supplies and conducting staff training, I oversaw fire safety, coordinated fire drills, and ensured all fire equipment and signage were up to date.
- Systematically auditing of all contractor and employee files to ensure all individual files conform to meet standard operating procedures and Accredited Licensing requirements.
- Maintain, update, and audit all workforce and WHS registers and databases on a regular basis to ensure that all information is required for licensing and auditing.
- Maintained accurate records related to personnel files, payroll, inventory, budgeting.
- Scheduled meetings with employees to address concerns and grievances.
- Drafted job descriptions based on current roles within the organization.
Senior Social Health and Educational Income Case Manager
New Zealand Ministry of Social Development
Wellington, New Zealand
11.2021 - 01.2022
- Conducted impactful stakeholder meetings to comprehensively assess client needs, orchestrating effective delegation of administrative tasks to ensure job completion within stringent time frames.
- Demonstrated exceptional leadership by organizing work priorities and guiding the team towards positive outcomes in a high-pressure, client-centred environment, ensuring consistent achievement of results.
- Approving financial assistance and conducting thorough assessments, I actively collaborated with the advisory team to develop insightful report recommendations. These recommendations, tailored to client's unique situations, played a crucial role in guiding clients towards more robust entitlements and better overall outcomes
- Successful in conveying and interpreting legislation to clients, providing clarity on necessary documentation, entitlements, obligations, and legal parameters specific to their circumstances.
- Successfully managed a challenging caseload of 110 clients, meticulously overseeing all social health and educational income administrative duties, ensuring accurate approval and up-to-date maintenance.
- Maintained accurate case records and documentation according to legislative guidelines.
Employment Case Manager
New Zealand Ministry of Social Development
, New Zealand
11.2020 - 05.2021
- Demonstrated exceptional skill in building relationships and fostering successful connections with employers, driving improved client outcomes.
- Managed a caseload of 105 clients, engaging proactively and ensuring their needs were met.
- Expertly interviewed, assessed, and prepared clients for employment through meticulous vetting and referral processes.
- Conducted employment-focused seminars, empowering clients with insights into opportunities, courses, and obligations
- Skillfully conveyed obligations and benefits of Jobseeker status, ensuring clients understood the implications of their choices.
- Managed income support assistance caseload, ensuring clients received quality support, and referrals to interventions such as Work Brokers were optimized.
- Organized workshops on topics such as job readiness skills and substance abuse prevention for at-risk youth in the community.
Team Leader/Training Manager
HomeMove
03.2013 - 02.2020
- Successful in the daily safe operations of HR Truck driving.
- Collaborated with executive stakeholders to introduce innovative training programs, resulting in operational enhancements.
- Skillfully navigated networking and conflict situations, attracting new business opportunities and maintaining strong relationships with ongoing clients.
- Reviewed onboarding processes, ensuring smooth transitions for new employees and enhancing overall employment experiences.
- Managed tailored training initiatives, fostering teamwork and cohesion among employees.
- Diligently championed compliance with occupational health and safety policies, overseeing site staff, visitors, and contractors to ensure adherence to stringent safety protocols.
- Adapted strategizing and implementing efficient transportation routes and workflows, resulting in streamlined operations and timely deliveries.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with SOP's.
Sales Representative
Online Security Services
03.2012 - 03.2013
- Through a consultative approach, I was successful in identifying customer pain points and providing tailored solutions.
- Developed customised sales techniques to successfully sell and upsell services to new and existing clients.
- Utilized CRM software tools to track the progress of each sale cycle stage.
- Analyzed customer feedback to improve products and services.
- Followed up with clients after installations to assess quality service and customer satisfaction.
Truck Driver (Customer Facing)/Warehouse Support
Online Security Services
01.2010 - 03.2012
- Orchestrated precise logistics operations to meet critical timelines while effectively attracting new business opportunities through brand recognition and maintaining robust client relationships
- Displayed a commitment to customer satisfaction by not only addressing inquiries but also going above and beyond to ensure their utmost contentment, building a strong word-of-mouth reputation
- Skillfully operated forklifts and Class 2 and 4 Trucks (HR) consistently maintained workflow through conveyor belt operation and ensured secure transport of confidential documents and hard drives in a locked truck
- Strategically organized documents within the warehouse to facilitate client access while adhering to stringent safety standards.
Education
Some College (No Degree) - Psychology
Massey University
AucklandMBA - Business Administration
James Cook University
Townsville, QLDSkills
- Customer Retention
- Maintenance Planning
- Program Administration
- Performance Monitoring
- Business Planning
- Marketing
- Health and Safety Compliance
- Customer Service
- Logistics Oversight
- Performance Reporting
- Contract Management
- Business Development
- Maintaining Compliance
- Staff Retention
- Work Flow Planning
- Team Leadership
Education And Qualifications
- Master of Business Administration, James Cook University - in progress
- Bachelor of Science - Major in Psychology - 1 year Massey University
- Advanced First Aid
- Licenses: 1, 2, and 4 (Heavy Rigid)
- Advanced First Aid
Business Development Projects Management
- Led the transitioning of the company from hard copy paper files to paperless by implementing the rollout of SharePoint and DocuSign, which significantly improved and eased the day-to-day processes within the team.
- Working with stakeholders to implement the Deputy scheduling system to streamline our scheduling and financial systems and improve communication within the company.
Hobbies and Interests
I have a strong interest in leadership, psychology, personal development, physical and mental health, and fitness. When I am not working, I am always trying to learn something new and further develop and refine my skills. I have a passion for sports (playing and watching) and activities that express new ideas with a highly competitive element that showcases people at their best.
References
Available on request.
Certification
- WA HR Licence
- WA PTD Authorisation
- WA White Card
- Qld Blue Card
Experience And Contributions
- Post Graduate Certificate in Business Administration - James Cook University
- Data Management and Analytics Technologies - examine the technologies, information and analytics that are essential for effective management and control of businesses collate and synthesise information on digital technologies to make industry-based and entrepreneurial management decisions apply problem- solving creave and innovative thinking to decision-making processes in a digital management environment.
- Marketing strategies, Analytics and Development - Critically analyse the task of marketing, Examine the major functions that comprise the marketing tasks in orginisations, and apply marketing concepts to real-life marketing solutions.
References
References available upon request.
Timeline
Operations Manager
ResCare
03.2023 - 12.2023
Workforce Officer (HR)
Alternate Care
03.2022 - 03.2023
Senior Social Health and Educational Income Case Manager
New Zealand Ministry of Social Development
11.2021 - 01.2022
Employment Case Manager
New Zealand Ministry of Social Development
11.2020 - 05.2021
Team Leader/Training Manager
HomeMove
03.2013 - 02.2020
Sales Representative
Online Security Services
03.2012 - 03.2013
Truck Driver (Customer Facing)/Warehouse Support
Online Security Services
01.2010 - 03.2012
Some College (No Degree) - Psychology
Massey University
MBA - Business Administration
James Cook University
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