Adam Ford

• Oversee and continuously improve RTO activities, programs, and service delivery to ensure alignment with effective operations and high-quality standards.
• Provide leadership and strategic direction to all RTO staff, fostering a collaborative and efficient work environment.
• Develop and implement business processes to achieve agreed-upon business targets, aligning with organisational objectives.
• Prepare and deliver comprehensive reports to the CEO, highlighting key performance metrics and areas for improvement.
• Ensure full compliance with all relevant external bodies, including contract requirements, quality assurance and legislative standards.
• Maintain up-to-date knowledge on the VET sector and regulatory requirements, ensuring compliance with the VET Quality Framework.
• Communicate and implement changes to regulatory requirements with other staff members, ensuring organisation awareness.
• Plan, schedule, and either conduct or oversee:

- Internal audits
- Course reviews
- Assessment validation
- Marketing reviews (including website and social media)

• Liaise with external RTOs to ensure staff are current with essential training, including first aid, fire warden, Health and Safety Representative (HSR) training, and Training and Assessment (TAE) qualifications and updates.
• Create and contextualise training delivery plans to meet the specific needs of clients, ensuring tailored and effective learning experiences.
• Maintain trainer qualification register, ensuring all trainers and assessors hold and maintain currency in relevant qualifications, units of competency, and professional development.
• Manage the RTO scope of registration, regularly reviewing and communicating any changes to staff members.
• Develop, review, and maintain relevant policies, procedures, and continuous improvement initiatives.
• Manage customer service activities, including handling phone calls, emails, and student inquiries, to ensure a positive and efficient client experience.
• Take and process bookings for multiple training courses, providing clear and accurate information to students.
• Offer student support both pre- and post-enrollment, ensuring smooth transitions and addressing any concerns.
• Maintain the student management system to ensure accurate input of all student data, strictly adhering to Australia's privacy principles when handling personal and sensitive information, including employee data.
• Manage risk through coordination of internal and external audits, ensuring services meet ASQA and WorkSafe Victoria RTO requirements, contractual obligations, and quality frameworks.
• Collaborate as a member of an extended service team, promoting organisational values.
• Perform additional tasks as required to contribute to the organisation’s overall success.

• Administer national and state compliance frameworks ensuring alignment with industry standards.
• Ensure training delivery and assessment practices comply with ASQA and WorkSafe Victoria standards, maintaining high-quality training.
• Manage service delivery to students and clients across Australia, providing consistent and reliable support.
• Process and manage all RTO communications, ensuring timely and accurate documentation.
• Management and staff training of Student Management Systems (SMS) and Learning Management Systems (LMS), ensuring smooth operation and user accessibility.
• Manage student fee payments, maintaining accurate records and financial compliance.
• Complete all reporting requirements, including AVETMISS reporting, to ensure compliance with government standards.
• Assist in project development from concept through to delivery, supporting seamless integration into operational business processes.
• Liaise with external RTOs to coordinate client workplace training across different states, ensuring seamless interstate training arrangements.
• Administer inquiries related to forklift licenses, including course registration and license replacements.
• Handle training inquiries within designated timeframes, ensuring prompt and professional responses.
• Monitor trainers’ industry consultations to maintain relevance and currency of training programs.
• Ensure training activities are well-planned, properly resourced, and effectively delivered.
• Verify accurate entry of AVETMISS data into student management system to ensure compliance.
• Identify opportunities to improve training delivery, focusing on efficiency and quality enhancement.

• Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
• Streamlined communication between drivers, customers, and management for improved customer satisfaction.
• Collaborated with warehouse staff to prioritise shipments based on urgency and importance.
• Responded to high volume of phone and email requests to provide logistics information.
• Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
• Managed customer accounts and invoicing.
• Scheduled deliveries and pickups according to customer needs.
• Assisted in resolving customer complaints and grievances.