Overview
Work History
Education
Skills
Timeline
Generic

Adam Goudie

Berowra Heights,Nsw

Overview

8
8
years of professional experience

Work History

Service Coordinator

Bunnings Warehouse
11.2023 - Current
  • Managed a high volume of customer click and collect/deliver orders, ensuring timely and effective service delivery. Ensuring the job board is actioned daily and team are picking safely.
  • Resolved customer complaints and issues regarding service related issues and online order issues relating to couriers / quality control.
  • Played a key role in the successful onboarding of a new hire within the Service Coordinator role, offering mentorship and guidance as needed.
  • Key focus on developing our team to provide best experience for our customers. Ensuring the team are well trained & process is followed.
  • Responsible for cafe operations in store, ensuring the team are well trained in barista operations & that we are compliant and follow food safety standards.
  • Ensured that my roster was well covered everyday to provide best experience for our in-store customers and online customers.
  • Managed recruitment for Dural Bunnings warehouse, conducting and scheduling interviews resulting in the successful hiring of 15 new team members.

Operations Manager

Bunnings Warehouse
09.2023 - 10.2023
  • Assisted in recruiting, hiring and training of team members.
  • Launched UKG in store, ensuring all team members were aligned with their rosters and contracted hours as per the latest employment agreement.
  • Assured all department coordinators were rostered to suit business needs and aligned to give customers the best experience in store.
  • Ensured GI processes were implemented and followed to avoid stock loss.
  • Participated in 2 community projects for two schools.
  • Participated in monthly commercial reviews with my complex and trade specialists, to review opportunities and debrief on our biggest wins for the month.

Builders Coordinator

Bunnings Warehouse
02.2022 - 09.2023
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally. Building trust with customers and developing relationships.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding training for new hires.
  • Always had a keen eye on opportunities for better sales outcomes in the builders department. Working close with trade specialists to ensure we are in stock of high selling project quantity lines.
  • Promoted ease of shop and the importance of a quick and efficient customer service experience in the Timberyard. Ensuring the customers come back over our competitors.
  • Participated in monthly commercial reviews with my complex and trade specialists, to review opportunities and debrief on our biggest wins for the month.

Team Member

Bunnings Warehouse
11.2016 - 02.2022
  • Kept work areas clean, organised, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers, sales representatives and managers.
  • Assisted with inventory counts and stocking of merchandise.

Education

Building & Construction Cert IV - Building

Ultimo TAFE
Sydney

HSC -

Kuring Gai High School
North Turramurra
10.2018

Skills

  • Strong leadership
  • Problem-solving abilities
  • Budget Management
  • Detail orientated
  • Customer expectation management
  • Team collaboration

Timeline

Service Coordinator

Bunnings Warehouse
11.2023 - Current

Operations Manager

Bunnings Warehouse
09.2023 - 10.2023

Builders Coordinator

Bunnings Warehouse
02.2022 - 09.2023

Team Member

Bunnings Warehouse
11.2016 - 02.2022

Building & Construction Cert IV - Building

Ultimo TAFE

HSC -

Kuring Gai High School

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Adam Goudie