Adam Gregson
Melbourne
Summary
Dynamic professional with a proven track record in enhancing customer relationships and boosting sales, notably at Bedshed. Excelled in script memorisation and organisation skills, surpassing daily call quotas and significantly increasing sales. Demonstrates exceptional telephone etiquette and verbal communication, adept at handling customer inquiries and complaints with utmost professionalism.
Overview
7
7
years of professional experience
Work History
Appointment Setter
Vision Training
04.2024 - 11.2024
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Screened potential customers to determine interest and requirements for products and services of company.
- Acted as first point of contact and set appointments for prospective clients.
Receptionist
Mornington Peninsula Dental Clinic
12.2022 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Sales Assistant
Rebel Sport
11.2020 - 10.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Sales Assistant
Bedshed
05.2018 - 10.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
No Degree -
Flinders Christian Community College
Melbourne12-2017
Skills
- Script memorization
- Organisation skills
- Cash handling
- Cold calling
- Telephone etiquette
- Telephone skills
- Stock management
- Data entry
- Sales expertise
- Verbal and written communication
Timeline
Appointment Setter
Vision Training
04.2024 - 11.2024
Receptionist
Mornington Peninsula Dental Clinic
12.2022 - 11.2024
Sales Assistant
Rebel Sport
11.2020 - 10.2022
Sales Assistant
Bedshed
05.2018 - 10.2022
No Degree -
Flinders Christian Community College
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